#191 crash on win7 x86_64

v7.0.0 beta1
open
nobody
None
1
2013-06-29
2013-06-09
jidea
No

ultradefrag gui crash on windows 7 x86_64
see attachment for details from event logs

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Discussion

  • Stefan Pendl
    Stefan Pendl
    2013-06-09

    • status: unread --> open
     
  • Stefan Pendl
    Stefan Pendl
    2013-06-09

    Will investigate.


    Stefan

     
  • I have exactly the same problem. Something is happening with ntdll.dll.

    • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    • <System>
      <Provider Name="Windows Error Reporting"/>
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2013-06-21T13:41:05.000000000Z"/>
      <EventRecordID>508604</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Violeta</Computer>
      <Security/>
      </System>
    • <EventData>
      <Data>109770635</Data>
      <Data>4</Data>
      <Data>APPCRASH</Data>
      <Data>No disponible</Data>
      <Data>0</Data>
      <Data>ultradefrag.exe</Data>
      <Data>7.0.0.0</Data>
      <Data>519a4ac0</Data>
      <Data>ntdll.dll</Data>
      <Data>6.1.7601.17725</Data>
      <Data>4ec4aa8e</Data>
      <Data>c0000005</Data>
      <Data>00000000000532d0</Data>
      <Data/>
      <Data/>
      <Data>C:\Users\Braulio\AppData\Local\Temp\WER7586.tmp.WERInternalMetadata.xml</Data>
      <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ultradefrag.exe_d942927be7c75362e65a865a2ad8f0c31cbea951_1868f9aa</Data>
      <Data/>
      <Data>0</Data>
      <Data>12e0cabf-da46-11e2-baee-db1bf7b4dfe2</Data>
      <Data>0</Data>
      </EventData>
      </Event>
     
    Attachments
  • Propheticus
    Propheticus
    2013-06-29

    Same here. Crashes are not limited to optimization like some people reported. It crashes during defrag as well. Win 7 Ultimate x64:

    Log Name: Application
    Source: Application Error
    Date: 29-6-2013 21:32:55
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer:
    Description:
    Faulting application name: ultradefrag.exe, version: 7.0.0.0, time stamp: 0x519a4ac0
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Fault offset: 0x00000000000532d0
    Faulting process id: 0x1a8
    Faulting application start time: 0x01ce74fb094b88f2
    Faulting application path: E:\Program Files\UltraDefrag\ultradefrag.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: b1e06510-e0f2-11e2-86fe-001a4d5f2f45
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error"/>
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-06-29T19:32:55.000000000Z"/>
    <EventRecordID>23415</EventRecordID>
    <Channel>Application</Channel>
    <Computer>
    </Computer>
    <Security/>
    </System>
    <EventData>
    <Data>ultradefrag.exe</Data>
    <Data>7.0.0.0</Data>
    <Data>519a4ac0</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec4aa8e</Data>
    <Data>c0000005</Data>
    <Data>00000000000532d0</Data>
    <Data>1a8</Data>
    <Data>01ce74fb094b88f2</Data>
    <Data>E:\Program Files\UltraDefrag\ultradefrag.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>b1e06510-e0f2-11e2-86fe-001a4d5f2f45</Data>
    </EventData>
    </Event>

     
    Last edit: Propheticus 2013-06-29
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