On Fri, February 9, 2007 10:32, Thijs Kinkhorst wrote:
> - It further reduces the risk of unknowing users contacting the wrong
> party for support. Our old site already had texts about user support that
> users didn't read. Yes, it has been improved, but it is a utopy to believe
> that everyone will now read it, as many people didn't read texts before.
> This is about reducing chances.
To reply to myself: an end-user has now even gone so far to add to a bug
report about a lost addressbook the following:
"Also, when trying to report an issue I don't want to have to become a user
to this SourceForge to get my issue resolved. Your support page on
SquirrelMail should have a support email address to be more user
We've vastly changed our site, and people are still not reading it...