Re: [SM-USERS] After changing user password Squirrelmail is inoperative

[Roland F. <rol...@fr...>]

Hi Mark,

> We had to change the password on our Linux server due to a security issue,
> and now our Squirrelmail program cannot be accessed. Before we made this
> change our Squirrelmail was working fine and could be accessed from our
> web interface at mail.ourwebsite.com.  But now it won't even connect to
> the site, and an error page is generated stating that a connection to the
> server cannot be made.  We also re-booted our Linux server after making
> the change to the user password, then re-logged in to the command line on
> the server for a final verification of our new password - there is only
> one user account on the Linux server.  What went wrong? Do we need to
> change the password in our MySQL authentication? How do we do that?  Did
> re-booting the server cause the Linux mail service to stop running?  How
> do we re-start the service?  Please help...we need to get this back up and
> running today asap - on Tuesday at the latest because this is affecting
> our product sales
>  platform.
This does not look like a squirrelmail problem. I suppose that changing
the password hasn't caused the problem but the reboot. For the minimal
information I have on your system I would check the following points:
- can you access the server from your network
- can you access it by the name/ip you used to (maybe you got another ip
from your dhcp server?)
- is apache service running (ps -ef|grep http)?
- is your mailservice running?
- can you access other websides on this server? (apache config maybe changed)

If you don't know how to do these checks.... find a local linux expert ;)

Roland.