Work at SourceForge, help us to make it a better place! We have an immediate need for a Support Technician in our San Francisco or Denver office.

Close

#133 compose not opening

open
nobody
None
5
2005-11-27
2005-11-27
hjheins
No

I've got a squirrelmail install that works just fine
for all users, except for one:
She can not compose a new mail. Choosing "compose" does
nothing (-> no compose window).
She can write a message by choosing an e-mail form her
inbox, and pressing "reply" or "foreward", and then
sending it. However, when she does that, and presses
"send". she doesn't get back out of the compose-screen
(even though the e-mail is sent within the first couple
of seconds).

This problem started about a week ago, but it worked
fine for her before that.
As I said, none of the other users experience this problem.

The setup: Debian Sarge with squirrelmail, postfix and
courier imap (<- on localhost).

Anyone?

Discussion

  • Logged In: YES
    user_id=285765

    If it's only one user, what browser does that user use? Do
    you use compose-in-new-window, and does she have a popup
    blocker?

     
  • hjheins
    hjheins
    2005-12-02

    Logged In: YES
    user_id=376580

    Ah, I think I wasn't clear on that:
    with "user" I mean "account". So also if I try to log onto
    that account and want to write an e-mail, I get the same thing.
    The browser is not the issue. Same thing with mozilla,
    konqueror and IE.
    However: I think I know what causes this:
    when I go to another folder then the inbox, it does work again.
    So I guess it's an e-mail in the inbox that causes this.
    How can that be?!

     
  • Logged In: YES
    user_id=285765

    Hmm, I've never seen an email breaking the compose. Do you
    think it would be hard to find out exactly which email
    causes the problem?

     
  • hjheins
    hjheins
    2005-12-02

    Logged In: YES
    user_id=376580

    I've asked her to move sets of e-mail around, untill she
    finds the culprit. Unfortunately, we´re talking about 750+
    e-mails here, so I don't know if we will find the bad one in
    the end...

     
  • hjheins
    hjheins
    2005-12-02

    Logged In: YES
    user_id=376580

    right,

    she just tried the moving-mail-around thing and lo:
    she took all mail she got in the last 3 weeks, and put it in
    a different folder. When she'd done that, compose worked
    again. Next, she moved the mails back, one at a time, and
    compose kept working! Even after putting back all e-mails!
    So maybe it's not an issue with one e-mail, but something
    "between" some mails?

     
  • hjheins
    hjheins
    2005-12-11

    Logged In: YES
    user_id=376580

    I just talked to the user with the problem. And she told me,
    she also threw some e-mails out (so not just moving!). The
    mails she threw away, were commercial mailinglist mails.
    I've asked her to keep them next time she has this problem.
    So it seems the first option, the mail that causes this, is
    still open...

     
  • Tomas Kuliavas
    Tomas Kuliavas
    2005-12-15

    Logged In: YES
    user_id=225877

    Standard Debian Sarge PHP package? register_globals
    settings? any error messages in webserver or php error logs.

    Any SOHO hardware router or proxy between webserver and user?

    Is server side sorting enabled in SquirrelMail?

    How user's preferences differ from other users? Javascript,
    selected translation, and compose in new mail settings.

     
  • hjheins
    hjheins
    2005-12-15

    Logged In: YES
    user_id=376580

    yes, standard debian sarge php package.
    register globals is off in php.ini
    no errors in the logs.
    no different routing then goes for other users.
    sss in sq: don't know, where can I find that?
    no different javascript settings. This happens on any
    machine we tried to logon to this acccount; all from
    different locations and different os-ses
    transl: dutch

     
  • Tomas Kuliavas
    Tomas Kuliavas
    2005-12-15

    Logged In: YES
    user_id=225877

    Re: sss in sq: don't know, where can I find that?

    conf.pl -> 4. General Options -> 10-11 options.

    Debian Sarge Courier + SquirrelMail should work faster with
    server side sorting turned on.

    ----

    Is zend optimizer or any other php cache installed?

     
  • hjheins
    hjheins
    2005-12-15

    Logged In: YES
    user_id=376580

    sss is off (both 10 and 11 are "false"). if it's quicker
    I'll turn it on now ;-)
    we don't use any php caching engine