#77 Repairing SageThumbs Breaks PSD Thumbnails

2.0.0.19
New
nobody
None
Medium
Defect
2014-08-15
2014-05-30
vladeco
No

I already read "How to Report Bugs Effectively": http://is.gd/YbMTqF

Also I checked full issue list but found no similar topic

What steps will reproduce the problem?

1. Repair sagethumbs installation

2. After repairing is complete, all PSD thumbnails will be dislocated to the left side (and sometimes reduced)

3. Check files in Adobe Photoshop, all files are OK.

What is the expected output? What do you see instead?

Expected: correctly placed and proportionally sized thumbnails.

What I See: Wrongly scaled thumbnails with dislocation to the left side.

Also, after repairing, the thumbnails do not refresh after saving the file (e.g. changing background).

What version of the product are you using? On what operating system?

SageThumbs 2.0.0.19

Windows 7 x64

2 Attachments

Discussion

  • raspopov
    raspopov
    2014-07-28

    Please try to clean up Windows thumbnail cache also.

     
  • vladeco
    vladeco
    2014-07-28

    I did that using various tools (cleanmgr, ccleaner and some others.

    I also tried completely uninstalling SageThumbs (even hunting it in the registry) and reinstalling but I can't seem to fix it.

     
  • raspopov
    raspopov
    2014-07-29

    Use only a Windows Clean Manager (cleanmgr.exe) to clean system's thumbnail cache by selecting corresponding checkbox.

    Also let's check how SageThumbs "views" your files (i.e. "shifted" or not) in its context menu preview. If preview looks fine (centered), so SageThumbs provides correct thumbnails for Windows. Can you post here a screenshot of SageThumb's context menu with a preview?

    BTW Please never use ccleaner anymore, it damages Windows in 95% of cases.

     
  • vladeco
    vladeco
    2014-07-29

    I don't know if it is centered or not, since I don't have any other windows machine at my disposal!

     
    Attachments
  • raspopov
    raspopov
    2014-07-29

    Looks fine, so SageThumbs gets a normal preview. And I have no idea why Windows "shifts" a thumbnails, there are no program interface to adjust this (Windows requests a simple square bitmap from SageThumbs, typically 256x256 or 1024x1204 pixels).

     
  • MrC0rrupted
    MrC0rrupted
    2014-07-31

    Same for me, except that some files aren't display at all
    I already re-installed, cleaned the cache with cleanmgr.exe and rebooted

    SageThumbs 2.0.0.19
    Windows 7 x64

     
    Attachments
  • vladeco
    vladeco
    2014-08-01

    I also tried every single trick I could think of. Sagethumbs is essential to my workflow. My biggest issue is not the wrong position inside the thumbnail, but the fact that the thumbnail doesn't update once you save / update the file.

    For example:
    You have a file called "file1.psd" with only one layer and a yellow background. You then save a copy of file2.psd, but changing the background color to red.

    Then, if I rename file1.psd to file2.psd and file2.psd to file1.psd, they'll show the wrong thumbnails. Even if I open either file and change the background to green, the thumbnail will still be of the wrong color.

     
  • MrC0rrupted
    MrC0rrupted
    2014-08-03

    just tried a bunch of older versions and v2.0.0.7 does not have the misplacement issue.