#4 Can't get lost password

closed
nobody
None
5
2004-05-26
2003-12-12
Richard Brooksby
No

I can't get access to my lost password to PyPI.
Furthermore, I can't register a new account without my old
account's password -- I keep getting prompted for my old
password.

Thanks.

Discussion

  • Richard Jones
    Richard Jones
    2004-02-29

    Logged In: YES
    user_id=6405

    Sorry, I lost track of this support issue!

    Is this still an issue?

     
  • Logged In: YES
    user_id=927536

    Yes. I'm still locked out and I still have no way in.

     
  • Richard Jones
    Richard Jones
    2004-03-06

    Logged In: YES
    user_id=6405

    What happens when you try to reset the password?

     
  • Logged In: YES
    user_id=927536

    How?!

    The "Python Packages Index: Home" page has two links: Register and
    Login. Login prompts me for my password, and does not produce any
    alternative page if I cancel. Register asks me for a new username and
    password, but I need to retain my existing identity.

    Where is the option for resetting the password?

    Thanks.

     
  • Richard Jones
    Richard Jones
    2004-03-08

    Logged In: YES
    user_id=6405

    Ah, the link for password resetting is on the login failure page. I
    presume you're not seeing that for some reason when you hit "cancel".

    I'll add a link to the main page. FYI, the link is:

    http://www.python.org/pypi?:action=forgotten_password_form

     
  • Richard Jones
    Richard Jones
    2004-05-26

    • status: open --> closed
     
  • Logged In: YES
    user_id=927536

    I went through the procedure of "forgetting" my password and trying to
    recover, and it's now possible, so the issue is resolved.

    Thanks.