#229 my password reset does not seem to work

closed
nobody
7
2013-03-15
2013-02-24
Toni Mueller
No

I have changed my password twice, but still can neither log in, nor submit a package. What gives? My user name is 'tonimueller'.

Discussion

  • Toni Mueller
    Toni Mueller
    2013-02-24

    Just tried again, still no luck. Are there restrictions on what kind of passwords I can use?

     
  • Toni Mueller
    Toni Mueller
    2013-02-24

    • priority: 5 --> 7
    • labels: 473173 --> Access Issue
     
  • Richard Jones
    Richard Jones
    2013-02-25

    How did you change your password? By logging in or by using the password reset mechanism?

    Please try using a password with just letters and numbers, no fancy symbols or unicode. I'm currently investigating possible issues with using symbols and/or unicode in passwords.

     
  • Toni Mueller
    Toni Mueller
    2013-02-25

    Thanks, Richard! That solved it. Of course, I tried to use "fancy" passwords (my local standard: 20 characters mixed letters, numbers and symbols...). Oh, and yes, I was using the password reset mechanism, as my old login had already been blocked.

     
  • Your last login was recorded as 2013-02-26, so I assume this issue is resolved.

     
    • status: open --> closed