PHD Help Desk / News: Recent posts

PHD Help Desk Ver. 1.43 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version we have changed: ... read more

Posted by Julio Tuozzo 2009-04-07

PHD Help Desk Ver. 1.40 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version we have changed: ... read more

Posted by Julio Tuozzo 2008-09-01

PHD Help Desk Ver. 1.35 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version we have changed: ... read more

Posted by Julio Tuozzo 2008-03-15

PHD Help Desk Ver. 1.32 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version we have changed: ... read more

Posted by Julio Tuozzo 2007-11-29

PHD Help Desk Ver. 1.31 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version we have changed: ... read more

Posted by Julio Tuozzo 2007-09-01

PHD Help Desk Ver. 1.3 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version we have changed: ... read more

Posted by Julio Tuozzo 2007-07-13

PHD Help Desk Ver. 1.21 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version you can:

* Attach a file in the ticket and its follow up

Posted by Julio Tuozzo 2007-06-20

PHD Help Desk Ver. 1.2 News

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or Service Desk area.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.

On this version you can:

* Administrate the users directly from the software.
* Manage the work flow of the tickets along the operator's areas.
* Improve the knowledge data base access.

Posted by Julio Tuozzo 2007-03-22

PHD Help Desk Ver 1.15 news

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or service area.
In this version we have improved the installation process and the user interface.
With PHD Hekp Desk you can:
- Allow your users input the support request by a friendly web interface.
- Administrate eficiently the tickets.
- Follow up the incidents
- Obtain the necessary data for managing the area.... read more

Posted by Julio Tuozzo 2006-12-05

PHD Help Desk Ver 1.1 news

Now is available a new release of PHD Help Desk, the PHP+MySQL software to administrate and manage your Help Desk or service area.
New features in this version:
- Load of user from the screen of load of ticket.
- Ticket assign to an operator.
- Priority of the incidents.
- Load of request of support for the users via Web.
- Fixed the control of time between the server and the client.

Posted by Julio Tuozzo 2006-09-28

PHD Help Desk Ver 1.05 news

Now in this release you have full access to your knowledge data base to increase your performance of tickets resolve.

Posted by Julio Tuozzo 2006-07-18

PHD Help Desk Ver 1.0 news

This version is the first stable release of PHD, with an automatic generation of the data base and multi-language interfase configuration. Documentation and software available in English and Spanish.

Posted by Julio Tuozzo 2006-07-04