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I had to power down my PC with the power button while PS 3.19 was open. When I
restarted the timestamp on the database was about the time of the power down
and I wasn't able to open it. Does something happen on power-down that
corrupts the db? Even worse, I then tried to open the .ibak file, which was a
few days older, and it wouldn't open either. Is this a bug? I first tried a
direct open and then a "Restore from backup". I've got an older copy
of the database from another PC so I may only be missing a few changes - it
would be nice if I could get them back. Is there anything special I need to do
to open the .ibak file?
The backup file is in the same format as the main database, so you should be
able to open it in the same way, e.g., via File->Open.
The main file may have been corrupted as PasswordSafe tried to save data
during the powerdown. This doesn't explain the problem with the .ibak file,
though. Could be the disk's flakey?
I doubt that the disk is flakey. I use NTFS and ran chkdsk after the problem
happened. It didn't find anything. I've never had problems with previous power
downs while running. In this case the power down also partially corrupted my
FIrefox profile (Firefox was also running at the time). I didn't see any
unusual messages in the event log.
Given that you say your Firefox running and its profile was damaged too
suggests that your disk did have a problem and it isn't surprising that your
PasswordSafe database may have been damaged too.
However, as Rony suggests, opening the 'ibak' file should give a good version
without the very last changes.
When PWS saves a database, it renames the original to the have the 'ibak'
extension and then writes a new file with the 'psafe3' extension. So the
'ibak' version should be good. Just open it as normal.
After reading your arguments I have to agree that the power down appears to
have damaged files connected to apps that were open at the time of the
shutdown. At this point I have no indication from chkdsk or event log review
of what happened so for now I'll treat it as "one of those things".
I still can't open the .ibak file. All I can suggest is that we monitor other
postings to see if anyone reports a similar problem.
Thanks for your comments and efforts.
I am having numerous problems with V3.19. Including one this morning where
possibly I had to power down while PasswordSafe was open. Both regular and
backup were corrupted.
I have the same problem.. non of the file can be oppened,
it is behaving as I would have changed my password but I didn't, and no, it
osn't one of those case where you think you used this password and it was
sorry for the typos
Piling on... I encountered the same issue.
I don't believe my problem was because I powered down while passwordsafe was
open. It has happened on 2 different computers. I've recreated the database 3
times and it happens everytime. I like the program, and would like to find a
way to use it.
OK - on the assumption that this is a Bug, I have opened a Bug Report
(2904859: PS 3.19 Unable to open database). Please use this to add further
information to help us track this down (From main page->
Now we do need a lot more information (sorry):
is it the 32-bit or 64-bit edition?
What is your locale (e.g. US English, UK English, German etc.) and
type of keyboard (i.e. may be using US English version of Windows with a
How did you install PasswordSafe (e.g. using zip file, exe file or
When creating the database, did you use the real keyboard to enter
the passphrase or PasswordSafe's Virtual Keyboard facility? If the
latter, which virtual keyboard(s)?
Have you tried with a previous version of PasswordSafe? If so,
which version (e.g. 3.18) and did it work OK?
Was the database on a local disk or on a network?
Please would you also upload to the Bug Report (there is a facility to 'Add a
file' near the bottom of the Bug Report) the following:
Just to second David's request for posting more information to help us track
this down to the bug report form.
The forthcoming release has some changes which should make PasswordSafe a bit
more robust in this respect, but without the ability to reproduce this on our
machines, we can't be certain of a fix.
I have the same problem. My Database files .ibak and .psafe3 are broken.
Accept not my correct password. I have many passwords in this file (14kb). I
am very very pissed
I found an olod backup of my files..;
I have also this problem, and I am willing to share the database in order to
resolve the problem.
If you can send me or upload the broken database, that might be very helpful!
If you've no sensitive information in the database, then you can attach it to
the bug report:
If you'd rather e-mail it to me directly, let me know.
Please send your email address (and PGP key) to firstname.lastname@example.org
I just had the issue which I could not open the database file with the correct
combination password. My PasswordSafe version is 3.14. The '.psafe3' is 0KB
and '.ibak' is 46KB. The Support tracker is 2914161. I will appreciate very
much if you could help me access the file.
First - I would backup (take a copy of and keep safe) the 'ibak' file!!!
Then, PasswordSafe can open 'ibak' files. Just open it normally OR take a COPY
of and save with a different name (e.g. mysafe.psafe3) and then try opening
Thanks David. I already made the backup of 'ibak' file.
PasswordSafe can not open 'ibak' file even I am certain that I enter the right
password. I tried to follow your advice and I still can not open the file. I
also tried to install PasswordSafe with higher version (3.24) on another PC,
but still can not open the file.
Please help me solving this issue. Thanks
Have there been any updates to this issue? I am in the same situation as the
others listed here. I have been using pwsafe for at least three years now, so
I have a LOT of information in there that I can't afford to lose! Unlike some
others, my .ibak is corrupt, too, so I have no backup of my data.
I had the same issue and on version 3.14 on Vista. Incidentally, looks like
the last few times the ibak was made, windows made shadow copies (under the
previous versions tab under properties). The backups made by windows saved my
I have the same problem. ibak and dat file cannot be opened :( I have this
programm since years, so I will be totally screwed without my passwords...
should I email my dat file to corrruptedfile recovery.com or something ? I
would appreciate some help and I would be more than happy to reward it.
The .dat file suffix is the default for the (very) old PasswordSafe file
format. 3.x versions use .psafe3 as the file suffix, so you might want to look
for files with that suffix as well.
If you wish to send me your files directly for analysis, to see what, if
anything, can be recovered, drop me a line: ronys at users dot sourceforge dot
My passwordsafe file (and backup) are corrupted - is there any way i can
salvage the data?