Is it possible to enter support requests by computer name or serial number? Also, I need to enter support requests for peripherals too. My only option is a pull down menu for Computer, and it seems to be looking at the model...
Still working on this. From other posts, it seems like we might be able to run http://host/openit/modules/support/edit.php to edit the form. When I run that, my Apache server returns this error:
[Fri Oct 26 08:58:26 2007] [error] [client 10.1.13.52] PHP Fatal error: Class 'DO_Common' not found in C:\\Apache2.2\\htdocs\\OpenIT\\modules\\Support\\edit.php on line 2, referer: http://ashguiv001/openit/modules/Support/
I'm running Apache 2.2.6
My OS is windows 2000, SP4
Thanks again, looks like a great product. I'm very impressed.