Support by serial number

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daremo18
2007-10-25
2013-04-25
  • daremo18
    daremo18
    2007-10-25

    Hello all,

    Is it possible to enter support requests by computer name or serial number?  Also, I need to enter support requests for peripherals too.  My only option is a pull down menu for Computer, and it seems to be looking at the model...

    Thanks!

    C

     
    • daremo18
      daremo18
      2007-10-26

      Still working on this.  From other posts, it seems like we might be able to run http://host/openit/modules/support/edit.php to edit the form.  When I run that, my Apache server returns this error:

      [Fri Oct 26 08:58:26 2007] [error] [client 10.1.13.52] PHP Fatal error:  Class 'DO_Common' not found in C:\\Apache2.2\\htdocs\\OpenIT\\modules\\Support\\edit.php on line 2, referer: http://ashguiv001/openit/modules/Support/

      I'm running Apache 2.2.6
                  MySql 5.1
                  PHP 5.2.4

      My OS is windows 2000, SP4

      Thanks again, looks like a great product.  I'm very impressed.

      C