we are working with otrs (ticketsystem) and mrbs.
Every mrbs notification is going into the ticketsystem as ticket but alwasy as NEW ticket.
To merge all notifications for the same booking i created a MRBS-OTRS extension for MRBS.
I tried to write it as good as possible so that you can easly integreate it into your code.
I'm sure that you could improve my code and hope you integrate it into your new version.
Code and all other information:
p.s.: I hade some problems with the submit-button "save_button".
I don't get a $_POST var of save_button... (don't know why)
Workaround: renamed all save_botton values to "savebutton".
Hope you can fix that problem, too.