#25 SFTP FIleset Fails to connect and download

insight-ui-1.5.2
open
insight-ui (17)
5
2011-08-26
2011-08-05
Anonymous
No

Created a new SFTP fileset, but when I try to open it and download the log files, it always fails. Also, the popup window says to see the error messages, but there is no error message displayed or written to a log file.

Discussion

  • Bindul Bhowmik
    Bindul Bhowmik
    2011-08-26

    • assigned_to: nobody --> bindul
     
  • Bindul Bhowmik
    Bindul Bhowmik
    2011-08-26

    Hello,

    The bug does not mention the OS on which Insight is being run, assuming it is Windows, could you please launch Insight from the command prompt:

    java -cp ./lib/*;insight-ui-1.5.2.jar com.mindtree.techworks.insight.Insight > %HOMEPATH%\insight.log 2>&1

    (From the Insight installation directory) - the same would work for other OSes too (just have to change the file paths and variables.

    Please send us the insight.log generated which will have any exceptions, etc. Please remember to sanitize the log of any sensitive information.

    Thanks,
    Bindul
    Insight Development Team