Re: [mantisbt-help] Send per issue email to 3rd party

[Gabriel B. <Gab...@sd...>]

Matthias,

One way to do it if you have the same customers over and over is to add 
these individuals to your Mantis system. Not to use it but just to 
receive emails on status "resolved" or when the bug/issue is being updated.
If the customers are always new, then, you can create an external page 
using MantisConnect as a web service (easy installation , just add 
another folder to your Mantis directory) and use as is or modify 
AnonyMantis (it has submit and check status functionality) to meet your 
needs. Using AnonyMantis (which is a plain HTML page form) you can let 
the external customers enter the issues without having to log in to 
Mantis and they can also check the status of these issues at any time.
This are just two alternatives to your issue. The third one is to modify 
the code to be able to add a second email.
I am not an expert in Mantis. Maybe there are another few options out there.

Good luck,
Gabriel

Help with Mantis wrote:
> Hi,
>
> is it somehow possible to add a 3rd party email address that will receive
> notifications etc. on a perticular bug?
>
> The idea behind this: we are using Mantis internally. So our customers 
> cannot
> report any bug directly. Instead our developers/support enter the 
> issues in
> the Mantis system. Keeping our customers up to date is done by hand. 
> Because
> we do not want to add a new Mantis user for every customer reporting a 
> bug,
> it would be nice to add the customers email address per issue. So the
> customer will recieve the Mantis emails but does not need direct 
> access to
> Mantis.
>
> Is this already possible? Or am I missing something?
> Should I add it as a feature request?
>
> Matthias
>
>
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