Re: [mantisbt-dev] Adding bugnotes via email

[John R. <jo...@no...>]

On 07/29/2011 06:48 AM, David Newcomb wrote:
> I have a couple of questions that I would like a bit of help with.
>
> 1) Is there anything like this or that does this already? I suppose I
> should have asked this before I started, but hey!

I believe Gianluca has done something similar using the SOAP API, 
although I don't know if it's publicly available anywhere.

> 2) Most of the APIs require a user name and password but when the email
> pops out of the email system I infer the user name from the email
> address so at that stage there is no password. Is there anyway to get
> around this?

Assuming that your email server is validating the sender using SPF [1], 
then I would find you could reasonably make the assumption that any 
message sent from an email address associated with an account should be 
legitimate.  If a message passes the SPF inspection, then there's no 
reason to assume that it isn't legitimate; from a technical standpoint, 
the only reason it wouldn't be legit is if the user's account was 
hacked, but at that point you can't trust their password in Mantis either.

> 3) Is there a call I can make to add a bugnote that handles all the
> extras of sending emails to all the other people registered on the issue?

I'm not sure about the SOAP API, but the core API via PHP has a function 
bugnote_add(), and the last parameter determines whether it will 
automatically send an email, and it defaults to true.

> 4) Is there anyway of turning the email bugnote history up-side-down?
> When you are reading the bugnote email on a blackbery or mobile device
> you have to do _a_lot_ of scrolling before you get to the most recently
> added bugnote.

This is a per-user setting in your account preferences.  You can specify 
Notes Sort Order to descending, which will also change the order of 
bugnotes in your email notifications.

[1] http://en.wikipedia.org/wiki/Sender_Policy_Framework

Cheers

-- 
John Reese
noswap.com