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Storage of attachments

2005-04-04
2013-06-04
  • Ron Goodwin
    Ron Goodwin
    2005-04-04

    How are the attachments stored?  I have had a user who will insist on attaching large screen captures or attaching the files in his reply which were attached to our previous reply.

     
    • Andrew Veitch
      Andrew Veitch
      2005-04-20

      Sorry for the delay replying to this.

      In MailManager you will see path like:
      000005/2/3

      which would be the third attachment in the second message on ticket 5.

      If you wanted you could visit 000005/2/manage and delete the attachment if it was taking up a huge amount of space.