Removing users

kennyj
2005-10-11
2013-06-04
  • kennyj
    kennyj
    2005-10-11

    What happens to the closed tickets if the user they were assigned to is removed? - Do they remain in the database or  are they deleted too?

     
    • Kevin Campbell
      Kevin Campbell
      2005-10-11

      Kenny,

      Part of the design of MailManager is that tickets can never be left without being assigned to a user. This includes closed tickets as well. As such, you will need to either delete or reassign and closed tickets before a user can be deleted.

      Regards,
      Kevin