Password on PC and mobile phone act different

  • My PC crashed and i had to reinstall KeePass. When i try to open the kdbx file i get the message the password is wrong. When i use this password on the same kdbx file on my mobile device i get access.
    Do i make a mistake.
    Can anyone explain me the proper way to import my kdbx file on my PC.

  • wellread1

    Are you also using a key file? If so, you need to include a link to it along with the password in the 'Enter Master Key' dialog.

  • Paul

    Are you sure the database file is the same? Did you download it from your mobile device to your PC? We have seen this fail in the past. Try emailing the database instead.

    cheers, Paul