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#1061 crash together with Excel 2010

KeePass_1.x
closed
nobody
None
5
2012-12-23
2012-12-08
DenisAus
No

Crash every time when open together with Excel 2010

Windows report:

Faulting application name: KeePass.exe, version: 1.24.0.0, time stamp: 0x5041c9bb
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x000221ef
Faulting process id: 0x1244
Faulting application start time: 0x01cdd45c641cc8e9
Faulting application path: C:\Program Files (x86)\Pass\KeePass.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d4457a31-405f-11e2-ac9a-c86000e21696

Discussion

  • Dominik Reichl
    Dominik Reichl
    2012-12-14

    Unfortunately the crash report doesn't tell me much, and I don't have Excel 2010 for testing. What are you doing when the crash happens? Auto-typing something, copying something to the clipboard, ...?

    We previously observed issues with the clipboard management utility that ships with Office. This utility seems to have problems with custom clipboard formats (which KeePass uses to protect the copied data). In KeePass 1.x there currently is no option to turn the custom format off (but I could add such an option, if you confirm that it happens on a clipboard operation). For testing, I'd suggest to try KeePass 2.20.1; in this version you can turn off the custom format in 'Tools' -> 'Options' -> tab 'Security' -> option 'Use Clipboard Viewer Ignore format'.

    Best regards
    Dominik

     
  • Dominik Reichl
    Dominik Reichl
    2012-12-14

    • status: open --> pending
     
  • Paul
    Paul
    2012-12-14

    I am running KeePass V1 with Excel 2010 open all the time. No issues on my Windows 7 enterprise PC.
    I open Excel first.

    cheers, Paul

     
  • Dominik Reichl
    Dominik Reichl
    2012-12-23

    • status: pending --> closed