the function PrintRelationTable in the class htmlTckUrgImpPri prints out a csv-file that mirrors the service structure of incident history. to print the structure change the url to print out:
http://[link to itsdt]/templates/tree/frameset.php?menuAction=htmlTckUrgImpPri.PrintRelationTable
i've to change the name of the os product from ITILSDT to ITSDT rsp. Rothmann IT Service DeskTop.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.