I have to develop a simple help desk functionality inside an existing web application. The help desk module will have to make crud operations based on business logic inside legacy db tables. As far as I know iTracker is a completely standalone application, don't know if there is an easy way to use it as a framework.
Can you help to understand if iTracker is the right software for my needs ?
I guess it will not be possible to integrate itracker as a module running in an existing application. At least you will need deep knowledge about struts-1 and other technologies used. Probably you could integrate itracker by using workflow scripts which can be triggered on crud actions in itracker, so you should try to update a legacy database there.