#192 Using Remote Desktop to client PC crashes iTALC client

iTALC 2
pending
Crash (29)
5
2014-02-20
2011-03-27
James Wilcox
No

A remote PC on my LAN has the iTALC agent installed. I can see it in the main grid view just fine. Then I Remote Desktop (RDP) to it, and as soon as I log on, the client shows 'Host Unreachable' on the master grid view and cannot be connected to. The iTALC icon in the system tray disappears (I have set it to show in the IMC). Even if I restart the service it doesn't connect or show the icon. It will only show in grid view and be accessible if someone logs on locally to the machine (sitting at its physical keyboard, mouse monitor etc) after I log off or if the client machine is rebooted.

I am using the latest release candidate 1 version of iTALC as both the master and the agent. This was not an issue in beta 2 (even in 1.0.x), in the past I could see my RDP session in the grid view.

Discussion

  • James Wilcox
    James Wilcox
    2011-03-27

    Note: "The iTALC icon in the system tray disappears (I have set it to show in the IMC)." refers to the iTALC icon on the client not the master.

     
    • status: open --> pending
    • assigned_to: Tobias Doerffel
     
  • Still an issue with iTALC 2.0.1?

     
  • jcony
    jcony
    2014-02-20

    Using RDP from a laptop to a desktop is one solution I found for being able to use iTalc to monitor students adequately on WiFi.

    I've confirmed this issue has been resolved with iTALC 2.0.1 from/to a Windows 7 x64 PC.