I suspect a lot of people already know about this hidden corner of
Launchpad, but for those that don't, we have an Answers site:
Essentially, it's a tech support forum, for users to ask questions about
using Inkscape. If it turns out their question is really a bug, they
can be directed to file one "next door", (or you can do it for them, and
then link the bug to the question.)
It's nice in that it's more structured than a plain forum - you can mark
questions as "Answered", "Solved", "Needs Info", etc. Also, answering
questions of users also adds to your Launchpad karma score, especially
if your answer results in "solving" the user's issue.
Even though we've not advertised it much, I notice it's getting a good
bit of use, with a couple dozen questions asked, well over half solved,
and all but 3 answered. The answers people are giving are well
considered and thorough. I get the sense that users are finding it a
reliable way to get their questions addressed, and I bet it will serve
as a good reference for users going forward.
So, if you're ever bored looking at bugs, click on over to Answers and
see if there's a question or two you think you can answer.