New version is coming along well. eTicket has been added to SVN and with a little work runs well, osTicket is additionally still there, however has become depreciated. In fact most of the input bugs are there, so it's likely that osTicket will go the way of the dodo. A fix for people with php 5.2.2 has been included. Right now we're doing some alpha testing and hope to have a RC ready very soon.
As you may have noticed, development has been restarted. WinApp, which is NOT open source will not be able to be supported except in the most cursory way, do to the fact that UberTec owns the code and will not be releasing it opensource, as is their right. Unless the issue is due to server side code, there is little the current developers can do to fix it.