I second the paid support system.  I have on numerous occasions had budget available for specific help but have either had to blunder through on my own or hire uncertified help for maybe a few hours’ assistance at a time. 

 

The other thing I note is that a lot of the packages in the tree are very, very long in the tooth wrt openembedded.  Might I suggest merging the gumstix and openembedded trees and maintaining the openembedded tree as a shortcut route to keeping packages up to date.

 

M.

 

From: Grahame Jordan [mailto:gbj@theforce.com.au]
Sent: 03 February 2010 09:16
To: General mailing list for gumstix users.
Subject: Re: [Gumstix-users] support issues on Gumstix products

 

Sometimes I spend the majority of my time working on things that should just work but they don't.

I offer a few suggestions in the hope that Gumstix inc. will listen and hopefully apply at least some:

Saying that I find Gumstix products of good quality and reliable.

Cheers

Grahame Jordan


Victhor Foster wrote:

Well, my problems with the LCD weren't responded to in the first place, but they later tried to help me.
On the other hand, my broken Palo43 was promptly replaced by a new one the same day, which I found rather impressive.
 
  
On 3/02/2010 6:31 AM, Victhor Foster wrote:
    
Did you mean my issue with my shorted Palo43? Well, I have another issue now, I sent a message to the list but no one replied.
I guess LCDs aren't covered by warranty.
 
 
      
The list here isn't gumstix support, we're all just users.
 
So unless someone else has had similar problems or experiences , you may 
not get a reply.
 
If you need full commercial support buy a product that comes with it.
 
But a lot of commercial boards of a similar nature to gumstix , are 
using a lot older/much older software/kernels
and are a lot more expensive and there is no guarantee that the support 
will be any more
useful than this support list (from past experiences).
 
They'll supply you with a sdk with set linux/kernel version and will 
only support
that without modifications, anything else you are on your own usually.
 
For kernel issues I wouldn't expect to much help from most commercial 
support
unless you are going to be buying in the thousands+ or they provide 
specialised support.
 
 
In the past we're used some boards from arcom now Eurotech
a few industrial pc's Apollo and pc104 boxes - vulcan.
Expensive , worked well but  fairly old software - worked fine without 
problems but only worked with fedora core 4
(was three years ago). Didn't need open embedded and tools (cross 
compilers) were supplied as rpm's.
Didn't need the support.
 
Another option is to go with commercial compilers like codesourcey's gcc 
tools
or ARM's compilers but they are usually a few kernel versions behind the 
latest gcc / openembedded build
http://www.elinux.org/ARMCompilers
 
code sourcery have free limited  versions you can try
(looks like current version is using/supports 2.6.30
http://www.codesourcery.com/sgpp/lite/arm
http://www.codesourcery.com/sgpp/lite/arm/portal/release1039
https://support.codesourcery.com/GNUToolchain/doc5761/getting-started.pdf
 
I'm looking at their tools for one project as for a student lab setup
we'll have 200+ users at a time and can't afford the drive space for 
each user to have a home
account of  40GB+ as required for the openembedded setup.
 
Alex
 
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