Work at SourceForge, help us to make it a better place! We have an immediate need for a Support Technician in our San Francisco or Denver office.

Close

#159 Ticket module: e-mail notification to responsible person

open
nobody
None
5
2012-09-17
2010-03-25
Ronny Scheffer
No

This request has also been posted in the forum:

First of all I think the Tickets module is great. There are still some bugs, but overall it works great.

We use the tickets module, but GO is not a leading application for us. We do not work in it all day. Because of that it would be nice to have the feature where we can get an e-mail if there is a new ticket created for the responsible person. So the responsible person gets an e-mail when there is a new assigned ticket or the ticket got changed by the customer.
This way we get triggered when there is a new or changed ticket.

This feature would help us a lot.

Discussion