Hello,

When trying to send a screen capture to JIRA, the following error message is shown after I enter my account and password : 'There was a problem during the login: The request failed with an empty response'

I'm sure the account and password provided are correct as is the url to JIRA.

Is there a logfile that would contain more information to see what exactly is going wrong ?

Thanks,
Tom

hi,
do you have enter the wsdl url like:
"https://<jira-path>/rpc/soap/jirasoapservice-v2?wsdl" ?
and for the first step: disable all "Favourite Filters"
good luck,
joerg

Hi Tom,
I know that message "The request failed with an empty response", this happend when we relocated our JIRA system from HTTP to HTTPS and the HTTP was forward to HTTPS. This forwarding works for a browser, is not done automatically by the Web-Service client. (I will check if I can enable this for a later Greenshot version)

You don't need to supply the whole URL, the path to the JIRA server is usually enough.
So if you normally see you JIRA's in browser like "https://jira/browse/<JIRAKEY-NR>" placing the URL "https://jira" in the jira plug-in configuration should work.

Best wishes,
Robin

Correction, better supply the whole URL like Jörg said…

Hello Joerg,

Entering the wsdl url like "https://<jira-path>/rpc/soap/jirasoapservice-v2?wsdl" did the trick.

Thank you for your help !

Tom

I can verify that the plugin works correctly in a LDAP environment with the above WSDL trick

FYI this should really be documented