#1650 Can't open Green Shot and can't unistall.

1.1
open
nobody
None
none
5
2014-06-20
2014-06-20
nikki ty tomkins
No

I thought I'd installed Green SHot successfully on my computer. When it refused to open and crashed my Jing I tried to uninstall. But whether trying to open or trying to uninistall I get the same message ... that's Green Shot is ALREADY running and I have to close it to continue. I can't open it. I can't close it. And I can't find it. And it's preventing me from using any other screen capture method. I want to get rid of it. It's 1.1.9.13
I would reallyu appreciate any help you can give me. If it runs nicely, that's fine, but if it crashes everything else and won't open, then I want to get rid of it. Thanks

Discussion

  • Robin Krom
    Robin Krom
    2014-06-20

    Hello,

    What do you mean with that Greenshot refused to open? Did you get an error?
    Actually Greenshot hides in the background, waiting to be used.
    Normally you use it by pressing the PrintScreen, maybe this doesn't work as you already have Jing running. Having multiple screenshot tools running side by side seems to be a bad idea, especially if they start both at the startup of your PC.

    If Greenshot is running, there should be either an icon with a green G (or if you have a very old version it is a frog) in your system tray, thats near the clock. If you find it, right-click it to get a context menu and if you want to close Greenshot select exit.

    Eventually it is hidden, if you have too many icons, look here for information on how you can find it: http://windows.microsoft.com/en-us/windows7/change-how-icons-appear-in-the-notification-area

    If that doesn't help, check if the greenshot.exe process is running in the Task manager. You can kill the process, than unstalling should work.

    If that doesn't help, maybe somehow greenshot has a problem starting (whatever reason) and doesn't "cleanup" the marker that tells that it is running before crashing. This would prevent starting Greenshot afterwards and also the installer. I would advice to remove Greenshot from the startup in Windows, you can find how here: https://kb.wisc.edu/helpdesk/page.php?id=1868

    After that, restart and than you SHOULD be able to deinstall it...

    As I don't know what is going on, and I would like to prevent such issues in the future, I would be very grateful if you could upload the greenshot.log
    We describe where it is located here: http://getgreenshot.org/faq/where-can-i-find-greenshots-log-file/

    Please let us if you made any progress.

    Best wishes,
    Robin