#1629 Crash after install of Greenshot 1.1.7.17 from Liberkey in Windows Vista x64

1.1
open
nobody
none
7
2014-04-14
2014-04-14
Ernest
No

GreenShot-Crash and Error message after installation of Greenshot 1.1.7.17 from Liberkey in Windows Vista Business Service Pack 2 (x64) 6.0: "Der Prozess kann nicht auf die Datei "D:\LiberKey\Apps\Greenshot\App\Greenshot\Greenshot-fixed.ini" zugreifen, da sie von einem anderen Prozess verwendet wird." Details see Attachment

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Discussion

  • Ernest
    Ernest
    2014-04-14

    Successful solution on 14/04/2014:

    1. Close all GreenShot instances including windows with GreenShot error messages
    2. Before Green shot reinstalling deleting D: \ LiberKey \ Apps \ GreenShot after Delete / Unlock with "LiberKey-Unlocker". Without "LiberKey-Unlocker" the directory can not be deleted.
    3. Reinstalling GreenShot 1.1.7.17 from http://www.liberkey.com/en/catalog-flat-list-view.html

    Erfolgreiche Lösung am 14.04.2014 :

    1. Schließen aller Greenshot-Instanzen inkl. Fenster mit GreenShot-Fehlermeldungen
    2. Vor Greenshot-Neuinstallation Löschen von D:\LiberKey\Apps\Greenshot nach Delete/Unlock mit "Liberkey-Unlocker". Ohne "Liberkey-Unlocker" kann das Verzeichnis nicht gelöscht werden.
    3. Neuinstallation von Greenshot 1.1.7.17 ausgehend von http://www.liberkey.com/en/catalog-flat-list-view.html
     
  • Robin Krom
    Robin Krom
    2014-04-14

    Disclamer: We are only responsible for Greenshot packages that are developed by us, and downloaded from our site.

    So, that said...

    Liberkey seems to do something that prevents Greenshot to run without problems.
    I made a small change in 1.1.8 which might fix this issue, but don't have the time to test this. Maybe you could ask the package maintainer to update, and than try if this works?

    Sorry for not being able to help more, we can't support everything :(

    Best wishes,
    Robin