#1551 PrntScrn doesn't work

1.2
open
Jens Klingen
none
3
2014-04-02
2013-09-12
Bruce Cutler
No
1 up votes | 0 down votes | 100%
6 comments

I recently upgraded to version 1.1.5 Build 2643 (64-Bit) version of GreenShot. I can no longer get the print screen (or f11) to work. I am running a 64-bit version of Windows 7 Professional. I can get the capture to work if I use the capture Region option from the pop-up menu.

I have a secondary machine with the same OS, but using version 0.8.0 Build 0627 that works just fine.

Any ideas?

Related

Bugs: #1551

Discussion

  • Jens Klingen
    Jens Klingen
    2013-10-01

    Sorry for the late response...
    Do the hotkeys fail every time or just sometimes? It might be a permission issue: if Greenshot is running without admin privileges and the currently focused window is running with admin privileges, Windows won't pass the keypress (for security reasons) so that Greenshot simply does not know about it.
    If this is the case, there are three workarounds: (1) click something else (e.g. task bar) before pressing the hotkey, (2) run Greenshot with admin privileges or (3) keep using the context menu....

    If not: somewhere between 0.8 and 1.1.5 we have added support for user-defined hotkeys, could you please check in the settings dialog whether it is actually configured to use the hotkeys you expect? And maybe try setting other hotkeys to see if that works?

    Thanks and best regards,
    Jens

     
  • Jens Klingen
    Jens Klingen
    2013-10-01

    • assigned_to: Jens Klingen
     
  • Jens Klingen
    Jens Klingen
    2013-10-02

    By the way (just for the sake of completeness): there is an FAQ entry related to privileges on our website.

    Please let us know whether that helped. Thanks
    Jens

     
  • Bruce Cutler
    Bruce Cutler
    2013-10-02

    Hello,
    I was able to reconfigure to use alt-ctl-P, where nothing else seemed to work.
    Thanks.
    - bruce

    Bruce R. Cutler
    Home Phone (801)268-0372
    Cell Phone (801)556-4600


    From: Jens Klingen jklingen@users.sf.net
    To: [greenshot:bugs] 1551@bugs.greenshot.p.re.sf.net
    Sent: Wednesday, October 2, 2013 2:17 PM
    Subject: [greenshot:bugs] #1551 PrntScrn doesn't work

    By the way (just for the sake of completeness): there is an FAQ entry related to privileges on our website.
    Please let us know whether that helped. Thanks
    Jens


    [bugs:#1551] PrntScrn doesn't work
    Status: open
    Labels: Print Screen Button
    Created: Thu Sep 12, 2013 07:37 PM UTC by Bruce Cutler
    Last Updated: Tue Oct 01, 2013 08:43 PM UTC
    Owner: Jens Klingen
    I recently upgraded to version 1.1.5 Build 2643 (64-Bit) version of GreenShot. I can no longer get the print screen (or f11) to work. I am running a 64-bit version of Windows 7 Professional. I can get the capture to work if I use the capture Region option from the pop-up menu.

    I have a secondary machine with the same OS, but using version 0.8.0 Build 0627 that works just fine.
    Any ideas?


    Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/greenshot/bugs/1551/
    To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/

     

    Related

    Bugs: #1551

  • Hello all,

    changing the Capture Region shortkey to CTRL+P also solved this problem on my machine (Windows 7 + Greenshot 1.1.8 build 35).
    Thank you !
    Kind regards,
    Helene Callerisa

     
  • Robin Krom
    Robin Krom
    2014-04-02

    For me this sounds like another program also listens to the same hotkey, maybe using a different technology to catch the keyboard.

    Since changing the key, does anything happen when you press PrintScreen?