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#223 Multiple instances of v3.5.25.22646

v3.5.1
closed-fixed
None
1
2015-04-06
2013-10-17
Pasi R
No

I've been using GCSM with Win 7 64 bit (Finnish language version) and Outlook 2010 (Finnish language version). However, v3.5.25.22646 stopped working yesterday. All that happens is the GCSM replicates itself in the System Tray multiple times when the program is launched and GCSM doesn't work at all (the system tray gradually fills up with literally hundreds of GCSM icons). I've tried uninstalling and rebooting the system a couple of times but the GCSM replication problem is still there.

Error message is below. I have included an English translation for some Finnish words in brackets.

“Sorry, an unexpected error occured.
Please support us fixing this problem.
1. Ensure that you use the latest release of GCSM. You can download the latest version here:
https://sourceforge.net/projects/googlesyncmod/files/latest/download.

2.If the problem still exists, go to
https://sourceforge.net/projects/googlesyncmod/ and use the Tracker!
Please check first if error has already been reported.
Program Version: 3.5.25.22646

Error Details:
System.Exception: Error saving 'Run program at startup' settings into Registry key 'Software\Microsoft\Windows\CurrentVersion\Run' ---> System.UnauthorizedAccessException: Rekisteriavainta (Registry key) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ei voi käyttää (Cannot be used)
kohteessa (In object) Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
kohteessa (In object) Microsoft.Win32.RegistryKey.CreateSubKey(String subkey, RegistryKeyPermissionCheck permissionCheck, RegistrySecurity registrySecurity)
kohteessa (In object) Microsoft.Win32.RegistryKey.CreateSubKey(String subkey)
kohteessa (In object) GoContactSyncMod.SettingsForm.runAtStartupCheckBox_CheckedChanged(Object sender, EventArgs e) tiedostossa (In the file) C:\Users\saller\projects\googlesyncmod\trunk\GoogleContactsSync\SettingsForm.cs:rivillä (In the row) 1104
--- Sisäisen poikkeuksen pinon jäljityksen loppu (Internal exception stack tracking ends) ---
OS Version: Windows7
Outlook Version: Outlook2010

Discussion

  • Ronny B.
    Ronny B.
    2013-12-05

    Did you changed the user privileges? Is the problem gone when you run GCSM as Administrator?

     
  • Pasi R
    Pasi R
    2014-01-07

    I do not think so. I am the only user of the computer and my access rights for Windows 7 are of the administrator.

     
  • Florian Saller
    Florian Saller
    2014-01-11

    I have fixed at least the problem, that the icon tray is duplicated multiple times into the system tray. Nevertheless, there is something wrong with your Windows access. Can you please check, if you can open regedit and the above key HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run and try to add an entry and edit it?

     
  • Florian Saller
    Florian Saller
    2014-01-11

    • status: open --> pending
    • assigned_to: Florian Saller
     
  • Florian Saller
    Florian Saller
    2014-03-01

    • status: pending --> closed-fixed
     
  • Suddenly started doing this for me too. Updated to latest version today, still does it on one machine only.
    UI freezes for long periods of time.

    Log now say this:
    "Could not create instance of Outlook" - then unhandled exception and dies.

     
    Last edit: Stefan Gudmundsson 2015-04-06