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#170 Google to outlook sync

v3.5.1
closed
Bug (106)
5
2013-03-29
2012-10-04
James
No

Hi,

Hope you are well.

Great app, i have just joined the Android family form Blackberry clan and have been using your app.

Something strange happen this morning i can't rem what I ok'd but when I sync form Google to Outlook Names show in outlook, emails addresses show in outlook but no phone numbers show for some people.

I have been trouble shooting to try and narrow down the issue.
Could because I have contact in Google tagged and friends?

As you can imagine not having 300 phone numbers in outlook is a bit of an issue.

Any assistance would be appreciated.

Thanks

James

Discussion

  • Florian Saller
    Florian Saller
    2012-10-04

    Maybe you are using special Phone number labels not involved in syncing. Please notice, that only the following Phone number (default) labels are synced from Google to Outlook (and vice versa):

    if (!string.IsNullOrEmpty(source.PrimaryTelephoneNumber))
    if (!string.IsNullOrEmpty(source.MobileTelephoneNumber))
    if (!string.IsNullOrEmpty(source.HomeTelephoneNumber))
    if (!string.IsNullOrEmpty(source.Home2TelephoneNumber))
    if (!string.IsNullOrEmpty(source.BusinessTelephoneNumber))
    if (!string.IsNullOrEmpty(source.Business2TelephoneNumber))
    if (!string.IsNullOrEmpty(source.HomeFaxNumber))
    if (!string.IsNullOrEmpty(source.OtherTelephoneNumber))
    if (!string.IsNullOrEmpty(source.PagerNumber))
    if (!string.IsNullOrEmpty(source.CarTelephoneNumber))
    if (!string.IsNullOrEmpty(source.AssistantTelephoneNumber))

     
  • Florian Saller
    Florian Saller
    2012-10-04

    • assigned_to: nobody --> floriwan
    • status: open --> pending
     
  • James
    James
    2012-10-04

    Hi Floriwan,

    Strange i changed a few to work instead of mobile and they popped up in outlook under business phone.

    There are many under 'business' in google that don't show up in outlook.

    Thanks

    James

     
  • James
    James
    2012-10-04

    • status: pending --> open
     
  • Florian Saller
    Florian Saller
    2012-10-04

    Please try 3.5.18 Beta

     
    Attachments
  • Florian Saller
    Florian Saller
    2012-10-04

    Can you please unzip the attached 3.5.18 Beta version of GoContactSync.exe and replace the file in your GCSM installation folder? Maybe you have to reset the matches (link in bottom left of the GCSM settings mask) before it works

     
  • Florian Saller
    Florian Saller
    2012-10-04

    • status: open --> pending
     
  • James
    James
    2012-10-05

    • status: pending --> open
     
  • James
    James
    2012-10-05

    Hi Florian,

    I have unzipped but don't understand what to do next.

    Apologies for my ignorance. :(

    GCSM installation folder?

     
  • James
    James
    2012-10-05

    Ok think i might have got it now... running lets see if this fixes it

     
  • James
    James
    2012-10-05

    Ok think i might have got it now... running lets see if this fixes it

     
  • James
    James
    2012-10-05

    hmmm same I don't think i have completed it properly.

    can you give
    me more instructions please.

     
  • Florian Saller
    Florian Saller
    2012-10-05

    Hi, you have to exit GCSM running instance, copy the unzipped file to the GCSM installation folder, then start GCSM again. You can verify that it is the new versionby checking the window title of GCSM settings form, should show 3.5.18-Beta. Then click on the reset matches link on the lower left, then sync again

     
  • Florian Saller
    Florian Saller
    2012-10-05

    • status: open --> pending
     
  • Florian Saller
    Florian Saller
    2013-03-29

    • status: pending --> closed
     
  • Florian Saller
    Florian Saller
    2013-03-29

    no response, so I consider it as closed