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#168 Sync button disabled

closed
Bug (106)
5
2012-09-24
2012-09-23
Chris
No

HI there,

I recently migrated my windows profile. Since the migration, nothing will sync. I've uninstalled the application, cleaned up working directories and user data folders, reinstalled, but still nothing. even installed an older version but nothing will work.

All my details are correct, but the sync will not happen at all. The reset matches link works, but not the sync button. I've also been getting "not responding" problems, but the process is running in the background.

Any suggestions?
Thanks
Chris

Discussion

  • Chris
    Chris
    2012-09-23

    Screenshot of disable sync button

     
    Attachments
  • Florian Saller
    Florian Saller
    2012-09-24

    The reason, why the Sync Button is disabled, is that you didn't select an Outlook folder. In the newer versions of GCSM, you can select any Outlook folder you would like to sync. Then the sync button will be enabled and also the AutoSync will work.

     
  • Florian Saller
    Florian Saller
    2012-09-24

    • assigned_to: nobody --> floriwan
    • status: open --> closed
     
  • Chris Anderson
    Chris Anderson
    2012-11-08

    Same effect for me. Even after selecting an Outlook folder for contacts. There is no apparent way to 'refresh' or see why the 'Sync' button is disabled.

    Looks like a very compelling app, but without any way to actually start it.

     
  • Florian Saller
    Florian Saller
    2012-11-09

    Did you type in your credentials, i.e. Is the background of your Googlemail account and password green? If not, i.e. It is red, please type it in. Did you enable the note sync? If yes, you have to select also a Notes folder. Did you create a sync profile and gave it a name?

     
  • Chris Anderson
    Chris Anderson
    2012-11-09

    My experience of this behavior was that the GMail authentication wasn't filled in properly. I had left off the domain name (i.e. "@gmail.com") out of habit.

     
  • Florian Saller
    Florian Saller
    2012-11-09

    And this means? Is it working now? If not, can you attach a screenshot?