#407 Sync problem just started

v3.5.x
closed
5
2013-01-14
2013-01-13
Ryan Mayo
No

W have been using this awesome piece of software for a little over18 months with zero issues, then I started having sync issues. It didn't matter if they were contacts I had been syncing the entire time or new ones. The last time I updated to a new version was about a year ago, and my software was 3 generations or so old, so I updated to the newest version yesterday (3.5.21.18439) and that did not help. The following error keeps coming up after syncing some of my contacts and it is not always with this same contact. When this happens, none of my contacts sync. I tried resetting matches, using all 5 of the sync options, deleting all contacts from Outlook 2007 and attempting to download all and the problem persists. I have read some similar issues in the tracker and the problem is blamed on an extended value being missing. What is that? Most of my contacts have not been edited since I created them and they used to sync fine until approximately two weeks ago. Any idea how to fix this?

Thank you,
Ryan

[1/13/2013 10:54:01 AM | Error] Error syncing contact Bobby Strahan: Error saving EXISTING Google contact: Duplicate gd:extendedProperty: X-SOCIALPROFILE.
Execution of request failed: https://www.google.com/m8/feeds/contacts/ryanmayo247@gmail.com/full/17859d028f54ac96
<?xml version="1.0" encoding="utf-8"?>
<entry gd:etag="&quot;QXs7cDVSLit7I2A9WhNUGEQLQAU.&quot;" xmlns="http://www.w3.org/2005/Atom" xmlns:gd="http://schemas.google.com/g/2005">
<app:edited app="http://www.w3.org/2007/app" xmlns:app="http://www.w3.org/2007/app">2013-01-11T08:08:30.508Z</app:edited>
<gd:name>
<gd:fullName>Bobby Strahan</gd:fullName>
<gd:givenName>Bobby</gd:givenName>
<gd:familyName>Strahan</gd:familyName>
</gd:name>
<gContact:initials xmlns:gContact="http://schemas.google.com/contact/2008">B.S.</gContact:initials>
<gd:organization primary="true" rel="http://schemas.google.com/g/2005#other">
<gd:orgName>H &amp; E Equipment</gd:orgName>
<gd:orgTitle>Sales</gd:orgTitle>
</gd:organization>
<gd:email address="bstrahan@he-equipment.com" primary="true" rel="http://schemas.google.com/g/2005#work" />
<gd:phoneNumber primary="true" rel="http://schemas.google.com/g/2005#mobile">(281) 932-2196</gd:phoneNumber>
<gd:extendedProperty name="gos:oid:Default" value="000000006BB0EF77959DFA47BE7C7F3FD218436E04972000" />
<gd:extendedProperty name="X-SOCIALPROFILE" value="http://www.facebook.com/bstrahan" />
<gd:extendedProperty name="X-SOCIALPROFILE" value="http://www.facebook.com/bstrahan" />
<gContact:groupMembershipInfo deleted="false" href="http://www.google.com/m8/feeds/groups/ryanmayo247%40gmail.com/base/6" xmlns:gContact="http://schemas.google.com/contact/2008" />
<title type="text">Bobby Strahan</title>
<id>http://www.google.com/m8/feeds/contacts/ryanmayo247%40gmail.com/base/17859d028f54ac96</id>
<link href="https://www.google.com/m8/feeds/photos/media/ryanmayo247%40gmail.com/17859d028f54ac96" rel="http://schemas.google.com/contacts/2008/rel#photo" type="image/*" gd:etag="&quot;KT4uCVgRSit7I2BhI2AWGC1qMlYlP3IebiQ.&quot;" />
<link href="https://www.google.com/m8/feeds/contacts/ryanmayo247%40gmail.com/full/17859d028f54ac96" rel="self" type="application/atom+xml" />
<link href="https://www.google.com/m8/feeds/contacts/ryanmayo247%40gmail.com/full/17859d028f54ac96" rel="edit" type="application/atom+xml" />
<category term="http://schemas.google.com/contact/2008#contact" scheme="http://schemas.google.com/g/2005#kind" />
<content type="text" />
<updated>2013-01-11T02:08:30-06:00</updated>
</entry>
[1/13/2013 10:54:01 AM | Error] Sync failed.

Discussion

  • Florian Saller
    Florian Saller
    2013-01-14

    Somehow you managed to get a duplicate gd:extendedProperty: X-SOCIALPROFILE on Google side. This property is not touchef by GCSM, that must have a different root cause, maybe you connected your google contact with facebook or your android phone corrupted the data

     
  • Florian Saller
    Florian Saller
    2013-01-14

    • status: open --> closed
     
  • Florian Saller
    Florian Saller
    2013-01-14

    • assigned_to: nobody --> floriwan