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#243 GO helpdesk categories

closed-fixed
7
2009-09-09
2008-04-22
Jane Lomax
No

It would be nice if we could have a pulldown selector on the GO helpdesk web form here:

http://www.geneontology.org/GO.contacts.shtml

for the category of query the person is submitting, maybe something similar to SF, e.g.

ask question about GO
report bug
request feature

This would really help with monitor what people are asking of us.

Discussion

  • Jane Lomax
    Jane Lomax
    2008-05-29

    Logged In: YES
    user_id=451873
    Originator: YES

    Also, from Emily:

    Hi,
    Would it be possible to include in GO help e-mails created by the geneontology web form the page that the user was last viewing before clicking on 'contact GO'?

    http://www.geneontology.org/GO.contacts.shtml

    Or perhaps instead include a drop-down box which asks the user which of the GO tools/resources/documentation their query regards?

    From the go help messages, it is not always apparent which tools/pages users are looking at when they have a problem.

    Thanks,
    Emily

     
  • Jane Lomax
    Jane Lomax
    2008-05-29

    • priority: 5 --> 7
     
  • Jane Lomax
    Jane Lomax
    2009-09-09

    Done!

     
  • Jane Lomax
    Jane Lomax
    2009-09-09

    • status: open --> closed-fixed