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#31 Your session has expired, please login again.

closed-fixed
None
9
2004-07-20
2004-07-16
Sandy McArthur
No

If you are having the problem where you try to
login to webmail.ufl.edu and you are told:

"Your session has expired, please login again."

You need to manually delete all your cookies.

Q: How do I delete my cookies?
A: In IE 6, choose the "Tools" menu and
select "Internet Options..." from the list.
You will then see a button in the middle of the
dialog box that says "Delete Cookies...".
Click it and confirm that you want to delete
all cookies.

Q: I don't understand how to delete my cookies?
A: Call the GatorLink Helpdesk at 392-HELP
(392-4357).

Q: Who is affected?
A: Only people using IE 6. Previous versions
of IE and other browsers do not have this
problem.

Discussion

1 2 3 > >> (Page 1 of 3)
  • Logged In: NO

    That bites. I like my cookies. Now when I enter certain sites I
    will have to reinstall some cookies that remember my
    password. Will I have to do this every time now?

     
  • Sandy McArthur
    Sandy McArthur
    2004-07-16

    Logged In: YES
    user_id=45467

    Q: Will I have to do this every time now?
    A: I don't belive so. You may have
    problems with webmail.ufl.edu again if
    you use my.ufl.edu but we hope to have
    that fixed soon.

     
  • Logged In: NO

    Bullshit. Im using IE 5.5 and I have this problem.

     
  • Logged In: NO

    Can you give a better fix than just delete ALL cookies? I
    enjoy having the cookies in my computer so i do not have to
    log onto every site i ever had to register to view. Is there a
    specific cookie to delete? Thank you.

     
  • Logged In: NO

    This solution to "delete the cookies" has NOT fixed the
    problem! I have very important emails that I need to get
    access to. Please readdress this problem.

     
  • Logged In: NO

    Whia is IE6? Where can I find Ie6?

     
  • Logged In: NO

    I am not using internet explorer 6, yet i am affected. I do not
    have a "delete cookies" button in the Tools--internet Options
    menu. I have a delete Internet files, which doesnt fix the
    problem.

    Maybe just undo what you did to cause the problem?

     
  • Sandy McArthur
    Sandy McArthur
    2004-07-16

    Logged In: YES
    user_id=45467

    Will people that are having problems try:
    https://webmail.ufl.edu/cookieCheck.html

    and see if it can help you login in. If not,
    it would be helpful if you provided a way to
    contact you so I can call you and figure out
    what the specific problem you are having.

     
  • Logged In: NO

    I deleted all the cookies and I still cannot sign on, please tell
    me what I need to do!

     
  • Logged In: NO

    that's not a solution...

     
1 2 3 > >> (Page 1 of 3)