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i have had the 'startup problem' (program not loading at all), that is mentioned in several messages here and in the help forum, and after much digging through messages, managed to find the solution (setting JAVA_HOME variable).
i don't understand, however, why this question is not answered on the main 'answered questions' page, since a significant number of people are having the problem.
ideally the (HUGE) bug would be repaired, but AT LEAST it would be nice to find a solution without wasting an hour of my time searching for it.
please add instructions for this fix to the main page!!!