FFS Crashes on Win7 64bit

Help
2014-08-15
2014-08-15
  • Tristan Heuer
    Tristan Heuer
    2014-08-15

    FFS Crashes when I start File Synchronization. I have tried versions 6.8, 6.7 and 6.6 (portable and installation).
    I am running Windows 7 64 bit. FFS used to work fine on my system.
    However after formatting and re-installing Windows it no longer works. Does FFS rely on any libraries or something like .net?
    I tried running in batch mode and enabling logging. It crashed, however the log was empty.

     
  • Zenju
    Zenju
    2014-08-15

    Does FFS create a crash dump file automatically? Is the crash reproducible and what are the steps? If yes, can you send me a mini dump file created with Process Explorer for the FreeFileSync_x64.exe process?

     
  • Tristan Heuer
    Tristan Heuer
    2014-08-15

    How do I know if FFS creates a crash dump file?

    How to reproduce the crash (crashes every time for me):
    -add folders to sync (or load profile)
    -click on synchronize
    (start synchronization now? pops up)
    -click on start
    (synchronizing... pops up)
    -and then before any files are synchronized it crashes and the "stopped working
    dialogue show:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: FreeFileSync_x64.exe
    Application Version: 6.8.0.0
    Application Timestamp: 53db7540
    Fault Module Name: FreeFileSync_x64.exe
    Fault Module Version: 6.8.0.0
    Fault Module Timestamp: 53db7540
    Exception Code: c000041d
    Exception Offset: 00000000004540f3
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 13322
    Additional Information 1: b266
    Additional Information 2: b2666c2904ab99423e8ff5e8900bb706
    Additional Information 3: 7814
    Additional Information 4: 7814dd7ed07b930bb4ccd791359cd3e5

    I have attached a mini dump file (I made the dump after FFS crashed)
    I have also added a screenshot.

     
  • Tristan Heuer
    Tristan Heuer
    2014-08-15

    If there are no files to synchronize or I deselect them no crash happens.
    And synchronization completes showing the completed dialogue as normal.
    (see attached screenshot)

     
    Attachments
  • Tristan Heuer
    Tristan Heuer
    2014-08-15

    I noticed I didn't do the dump from the x64 process. Here is the correct
    dump file

     
    Attachments
    • Zenju
      Zenju
      2014-08-15

      FreeFileSync crashes at the following assembly instruction

      000000013FAC40F3  vpsrlq      xmm3,xmm0,34h
      

      That's from the AVX2 instruction set and your CPU doesn't seem to support it. What CPU do you have?

       
  • Tristan Heuer
    Tristan Heuer
    2014-08-15

    My CPU is Core i5-4670.
    Yes, seems I don't have SP1. I recently re-installed windows and though I installed all the updates through Windows Update. It didn't however, so I manually checked for updates and am installing now.
    After getting SP1 I'll let you know if that fixes it.

     
  • Tristan Heuer
    Tristan Heuer
    2014-08-15

    I have installed SP1 and FFS works now.
    Thanks for your help.