Re: [eGroupWare-users] Knowledge Base oddness/duplicates

[Alejandro P. <ale...@da...>]

Wendell Dingus <wendell@BISonline.com> escribi=F3:=20
>Twice now on a new 1.0.0.003 install I've been adding categories and
>articles
>and some of my articles show up twice. I deleted them all, added 1
>article,
>added some categories. Now it displays "showing 2 of 2" when both =
articles
>that
>show up have an article ID of 1 and are identical. It's duplicated... A
>bug?=20

There was another user reporting the same problem, but he couldn't tell =
me=20
a way for me to duplicate that behaviour. Without that I can't see =
what's=20
wrong, and therefore can't fix it. So I ask you to please provide me =
with=20
the details of your installation, and under which circumstances the =
problem=20
arises.

>PS. One other question/suggestion about Knowledge Base. What is the use =
in
>having a Title, Topic and Keywords? It would seem the Title and Keywords
>would
>be enough. I create a title like "How to upgrade firmware in a Cayman
>router"
>and put in keywords of "cayman firmware tftp upgrade dsl router" but =
can't
>submit the article without a topic. So I end up duplicating what's in the
>Title
>field. Is there a specific purpose for the "title" field that is not
>obvious to
>me? In advanced search I see I can search by title but beyond that I'm =
not
>sure
>of it's purpose or how it helps me...

Like in a news article, you'll find a title, below a brief description =
of=20
the contents (topic), and then the article itself. The keywords are =
just=20
for indexing the article with its most relevant concepts so its easier =
to=20
find when searching. For example you might index by "firmware" and =
"router".