ppt conversion NEVER ends

2008-01-08
2013-05-01
  • Hi:
    When I upload a ppt file, the upload works fine, but the conversion process never ends.
    The file dms.log grows and grows with the following messages:

    tail dms.log
    192.168.1.112 - - [08/Jan/2008:12:07:33] "GET /getDocumentStatus?docID=enec5740&meetingID=yto0eok&cflag=763.9954928308725 HTTP/1.1" 200 142 "" ""
    2008-01-08 12:07:34 : GET /getDocumentStatus
    <jb>{result:"true",method:"getDocumentStatus",docID:"enec5740",pagesConverted:"0",totalPages:"0",conversionComplete:"False",error:"7200"}</jb>
    192.168.1.112 - - [08/Jan/2008:12:07:34] "GET /getDocumentStatus?docID=enec5740&meetingID=yto0eok&cflag=549.4749578647316 HTTP/1.1" 200 142 "" ""
    2008-01-08 12:07:36 : GET /getDocumentStatus
    <jb>{result:"true",method:"getDocumentStatus",docID:"enec5740",pagesConverted:"0",totalPages:"0",conversionComplete:"False",error:"7200"}</jb>
    192.168.1.112 - - [08/Jan/2008:12:07:36] "GET /getDocumentStatus?docID=enec5740&meetingID=yto0eok&cflag=74.49027337133884 HTTP/1.1" 200 142 "" ""
    2008-01-08 12:07:37 : GET /getDocumentStatus
    <jb>{result:"true",method:"getDocumentStatus",docID:"enec5740",pagesConverted:"0",totalPages:"0",conversionComplete:"False",error:"7200"}</jb>
    192.168.1.112 - - [08/Jan/2008:12:07:37] "GET /getDocumentStatus?docID=enec5740&meetingID=yto0eok&cflag=924.476994201541 HTTP/1.1" 200 142 "" ""

    Is there something wrong with my installation?
    Thanks

     
    • dimdim_dip
      dimdim_dip
      2008-01-11

      Hi,
      Thank you for your interest in dimdim.

      Regarding your problem we need some more details like
      - Which OS you are using?
      - Are you able to upload pdf ?
      - Are you able to upload ppt atleast once or you are getting this problem all the time ?
      - Browser you are using?
      - Are you able to see your uploaded slides inside C:\www\archive\slidedeck\xxxx\ folder where xxxx is the meeting key given by you.

      Please do let us know these details.

      Best Regards,
      Dipankar

       
    • I am having the exact same problem with our install of Dimdim.  It just started, it was working fine before the Xmas holidays! The PPT conversion starts but then when it stops 2 things happen: the PPT doesn't come up (the part where it should come up is just white blank) and in the Show Items area on the left, "Presentation 0" shows up (which is not the name of the presentation I'm trying to load).

      We've got the latest Windows alpha version installed on servers here.

       
    • George
      George
      2008-02-07

      I'm having a similar problem.  When I tried to upload a powerpoint document (17 slides), the conversion process just ran forever (over an hour).

      PC O/S: Windows XP Professional
      Browsers:  I tested both IE 6.0 and Firefox 2.0.0.11.  Both had the same problem

      Thanks,
      George.

       
    • vidiot_abc
      vidiot_abc
      2008-03-22

      Dipanker,

      I'm also having this problem. I've assumed in my case it's an openoffice problem. In reference to your request for additional information:

      1) Using CentOS 4.5
      2) PDFs upload and display well.
      3) Every ppt I have tried has stalled at conversion. Even three slide ppts.
      4) IE 6 or 7
      5) Yes, the ppt exists (as a powerpoint) in the location you've indicated.

      In my case I suspect my difficulties getting X running on a headless virtual server have contributed to the conversion problem. As my host has pointed out, why oh why is X necessary for a server?

       
    • vidiot_abc
      vidiot_abc
      2008-03-26

      wrapper.log excerpt:

      INFO   | jvm 1    | 2008/03/20 09:35:46 | ******************ConferenceHttpSessionListener:sessionCreated**::46CA111FF9BF798D5D84BAE3893B3C05
      INFO   | jvm 1    | 2008/03/20 09:35:46 | StartNewConferenceCheck returning:success, result code:success, message:
      INFO   | jvm 1    | 2008/03/20 09:35:46 | StartNewConferenceCheck url =: /dimdim/html/envcheck/connect.action?action=host&email=hehheh&confKey=kox8g5n&displayName=mrk b on hp&confName=Web Meeting 3/20/08 9:34 AM&osType=windows&browserType=ie&cflag=d91a1de6428013abfe191de7
      INFO   | jvm 1    | 2008/03/20 09:35:46 | Connect returning:success, result code:success, message:
      INFO   | jvm 1    | 2008/03/20 09:35:46 | Connect continue url =: /dimdim/CreateAndStartConference.action?email=hehheh&confKey=kox8g5n&displayName=mrk b on hp&confName=Web Meeting 3/20/08 9:34 AM&osType=windows&browserType=ie&cflag=d91a1de6428013abfe191de7
      INFO   | jvm 1    | 2008/03/20 09:35:46 | false
      INFO   | jvm 1    | 2008/03/20 09:35:46 | msie 7: 25
      INFO   | jvm 1    | 2008/03/20 09:35:46 | msie 6: 83
      INFO   | jvm 1    | 2008/03/20 09:35:46 | false
      INFO   | jvm 1    | 2008/03/20 09:35:46 | msie 7: 25
      INFO   | jvm 1    | 2008/03/20 09:35:46 | msie 6: 83
      INFO   | jvm 1    | 2008/03/20 09:35:46 | Browser type server knows is:ie
      INFO   | jvm 1    | 2008/03/20 09:35:46 | Continue on success url is:/dimdim/CreateAndStartConference.action?email=heheh&confKey=kox8g5n&displayName=mrk b on hp&confName=Web Meeting 3/20/08 9:34 AM&osType=windows&browserType=ie&cflag=d91a1de6428013abfe191de7
      INFO   | jvm 1    | 2008/03/20 09:35:46 | TAG Locale Language:en
      INFO   | jvm 1    | 2008/03/20 09:35:46 | TAG Locale Encode:utf-8
      INFO   | jvm 1    | 2008/03/20 09:35:46 |  in side continue post install work.. pubEnabled = true
      INFO   | jvm 1    | 2008/03/20 09:35:46 |  in side continue post install work.. browserType = ie
      INFO   | jvm 1    | 2008/03/20 09:36:02 | ############################ inside CreateAndStartConferenceAction%%%%%%%%%%%%%%%%%%%%%%%
      INFO   | jvm 1    | 2008/03/20 09:36:02 | ************************************ osType: windows
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Meeting options are:com.dimdim.conference.model.MeetingOptions@101fa9e
      INFO   | jvm 1    | 2008/03/20 09:36:02 | ************************************ REAL PATH: /usr/local/dimdim/ConferenceServer/ConferenceServer/apache-tomcat-5.5.17/webapps/dimdim/
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Creating conference: kox8g5n
      INFO   | jvm 1    | 2008/03/20 09:36:02 |  Calling url:http://ipaddress:80/listDocuments?meetingID=kox8g5n
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Received buffer:{result:"false",method:"listDocuments",error:"7404",meetingID:"kox8g5n"}
      INFO   | jvm 1    | 2008/03/20 09:36:02 | jsonObj = {"result":"false","error":"7404","meetingID":"kox8g5n","method":"listDocuments"}
      INFO   | jvm 1    | 2008/03/20 09:36:02 | exception while getting presentations
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Presentation Manager For [kox8g5n] initialized with root dir : /usr/local/dimdim/ConferenceServer/ConferenceServer/apache-tomcat-5.5.17/webapps/dimdim/presentations
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Features availability is: publisher:true, whiteboard:true
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Setting the conference time limits.
      INFO   | jvm 1    | 2008/03/20 09:36:02 |  Calling url:http://ipaddress:80/listAttachedResources?meetingID=kox8g5n
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Received buffer:{desktop:"true",whiteboard:"true"}
      INFO   | jvm 1    | 2008/03/20 09:36:02 | from dms the resource name = desktop is enabled = true
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Adding Session ---- :26f6e123-8457-4d29-977b-2a71429b5ffa
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Inviting initial list of attendees: heheh
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Reading str: --
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Reading tempStr: --
      INFO   | jvm 1    | 2008/03/20 09:36:02 | DILIP !@#$!@ vector = []
      INFO   | jvm 1    | 2008/03/20 09:36:02 | Reading str: -heheh-