The document conversion failed with error:

(Alpha) Server Install Issues
paul
2009-09-11
2013-05-01

  • paul
    paul
    2009-09-11

    Have built a CentOs 5.2 box with Dimdim 4.5 as per the ReadMe instructions included with the rpm.
    CentOS is installed direct on hardware - just running Dimdim.

    Everything works except the document upload feature.
    failes every time with the same error - The document conversion failed with error: document id generation failed.

    Have tried many differnt ppt + pdf files.
    Tried from remote desktop, tried from on CentOS box console.
    Same error.

    have tried restarting the box.
    have tried
    ./StopDimdim.sh
    pkill soffice
    pkill soffice.bin
    ./StartDimdim.sh

    Still same error.

    here are the results of a ls -l /usr/bin/so*

    [root@COGCONF ~]# ls -l /usr/bin/so*
    -rwxr-xr-x 1 root root 23964 Jan 7 2007 /usr/bin/soelim
    lrwxrwxrwx 1 root root 40 Sep 7 14:35 /usr/bin/soffice.bin -> /opt/openoffice.org3/program/soffice.bin
    -rwxr-xr-x 1 root root 122304 Feb 27 2009 /usr/bin/sol
    -rwxr-xr-x 1 root root 143188 Mar 15 2007 /usr/bin/sound-juicer
    -rwxr-xr-x 1 root root 300660 Jan 7 2007 /usr/bin/sox
    -rwxr-xr-x 1 root root 301304 Jan 7 2007 /usr/bin/soxmix
    -rwxr-xr-x 1 root root 51 Jan 7 2007 /usr/bin/soxplay

    here are the results of a ldd /usr/local/dimdim/DTP3/Reflector/dimdimReflector

    [root@COGCONF ~]# ldd /usr/local/dimdim/DTP3/Reflector/dimdimReflector
    linux-gate.so.1 => (0x00794000)
    libcorona-1.0.2.so => not found
    libfcgi++.so.0 => not found
    libz.so.1 => /usr/lib/libz.so.1 (0x00626000)
    libpthread.so.0 => /lib/libpthread.so.0 (0x00602000)
    libjpeg.so.62 => /usr/local/dimdim-4.5/ThirdPartyPackages/swftools/libs/libjpeg.so.62 (0x003d4000)
    libstdc++.so.6 => /usr/lib/libstdc++.so.6 (0x073bc000)
    libm.so.6 => /lib/libm.so.6 (0x005d3000)
    libgcc_s.so.1 => /lib/libgcc_s.so.1 (0x073ae000)
    libc.so.6 => /lib/libc.so.6 (0x0048d000)
    /lib/ld-linux.so.2 (0x0046a000)
    libfcgi.so.0 => not found

    Any suggestions?
    Thoughts?
    Anyone have the same problem and manage to fix it?

    Have checked that the office installation works.
    Can fire up the various OpenOffice.org 3 applications from the GUI application menu, and they open up and work ok.