Problem to upload PPT

Help
2008-06-16
2013-05-01
  • Fred Argolo
    Fred Argolo
    2008-06-16

    When I try to upload a PPT I get the follow message:

    "The document conversion failed with error: document id generation failed"

    I suspect the problem is because the Dimdim Media Server is not running. Am I correct?

    And I think is because the zdaemon. Because I try to execute:

    zdaemon -p \"python /usr/local/dimdim/Mediaserver/mods/interface.py\" start

    And this process doesn't exists.

     
    • Hi,

      To check Dimdim Media server status, you need to check if port 4000 is listening to.

      This can be done by netstat -an | grep 4000.

      If its not running, you need to start the Dimdim Media server component seperately

                               as

      zdaemon -p "python /usr/local/dimdim/Mediaserver/mods/interface.py" start

                          and not

      zdaemon -p \"python /usr/local/dimdim/Mediaserver/mods/interface.py\" start

      Please note that from perl script, you need a \ in front of " not for running the command directly from a terminal.

      Regards,
      -Rajesh
      rajesh@dimdim.com

       
    • Fred Argolo
      Fred Argolo
      2008-06-17

      Oh sorry....I executed the right command.

      But after that, I checked the process:

      # ps -ef | grep zdaemon
      root 11078 1 0 19:28 ? 00:00:00 /usr/bin/python /usr/bin/zdaemon -S schema.xml -b 10 -s zdsock -m 022 -x 0,2 python

      After 2 seconds, I checked again and the process disappear!!!!

      I couldn't find nothing inside the logs.

      Do you have some idea?

      Thanks

       
    • Hi,

      Run Dimdim media server as `python /usr/local/dimdim/Mediaserver/mods/interface.py` and paste me the complete output of what you are getting on the Dimdim media server while you upload a ppt. 

      Regards,
      -Rajesh
      rajesh@dimdim.com

       
    • Paul Moberg
      Paul Moberg
      2008-07-02

      I am having the same issue.  Here is the output from my system when I run 'python /usr/local/dimdim/Mediaserver/mods/interface.py':

      python /usr/local/dimdim/Mediaserver/mods/interface.py
      Traceback (most recent call last):
        File "/usr/local/dimdim/Mediaserver/mods/interface.py", line 288, in ?
          cherrypy.engine.start(blocking=False)
      TypeError: start() got an unexpected keyword argument 'blocking'

      Help?

       
    • Paul Moberg
      Paul Moberg
      2008-07-02

      I lose for not being able to read.  I installed CherryPy 3.1.0, went back and installed 3.0.1 and now my uploads work fine.

       
    • Does anyone know if there is a file size limit still on 4.5?  I can't seem to upload powerpoints larger than 20Mb.  Is there some way to increase this limit?

       
    • soulsurfer
      soulsurfer
      2009-01-29

      we are unable to upload ppt's and pdf's to the open source.