The document conversion failed with error

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2009-02-22
2013-05-01
  • adam hancock
    adam hancock
    2009-02-22

    Hi,
    I’m running dimdim 4.5 on my own server, when I try to upload a upload a PDF to view I get this error:
    The document conversion failed with error: document id generation failed.

    It happens with every file I just to share.

    I also get:
    Synchrolive could not add the url for sharing. This is a temporary problem. Can you please retry again.

    When trying to share URL’s.

    Do you know what could be causing this?

    Thanks.

     
    • shaneel :)
      shaneel :)
      2009-03-27

      Adam,

      You already have python2.4 and python2.5 in that setup i guess.
      Please try this and let me know the output.

      Type python2.4 as the command.

      Now it will take you in the python2.4 console.

      There you need to type these one by one
      >import cherrypy      (press enter key)
      >import flup              (press enter key)
      >import demjson       (press enter key)
      >import pycurl           (press enter key)

      Note : use CTRL + D to exit python's console.

      all these should give no error in python2.4 console.
      Similarly try with python2.5's console by typing python2.5 in command prompt and let me know.

      This is just to verify the basic things.Hope you'll try it once.

      Thanks.

       
    • Cesar Duque
      Cesar Duque
      2009-07-07

      Same problem running a virtual machine and trying to load a PDF

      I got them all... python 2.4, 2.5 pycurl,  demjson, flup, cherrypy, any ideas?