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#4296 Migration tool does not work

R2.6.0
closed-accepted
Jinglun Zhang
9
2007-02-23
2007-02-21
No

We wanted to use the migration tool deliverd with the release 2.6.0c_2007-02-08 and confirm our settings using the "OK"-Button on the ui of the migration tool.

The shown settings correspond to our system and registration settings in the compiere application.

We verified that our registered-email, password are correct und are the same, then in the webstore.

The system name is the same we used to register the system.
In the table AD_Reference the system is flaged as registered and a record_id was assigned due to the registration process.

Our internet connection works fine. We used it for the registration and are sure to have a direct Port-80 connections.

The version of the Database, we wanted to migrate is "2.6.0a".

The tools produces the following error message when we click the "OK"-Button:

Contacting Compiere Support ...
No Asset for 'contract16@uk.specsavers.com' and System: 'Specsavers Retail Systems'
(Set WebStore EMail/Password in window System)

Discussion

    • milestone: --> R2.6.0
    • priority: 5 --> 9
     
  • Kathy Pink
    Kathy Pink
    2007-02-21

    • assigned_to: kmpink --> jlzhang
     
  • Jinglun Zhang
    Jinglun Zhang
    2007-02-22

    Logged In: YES
    user_id=1093406
    Originator: NO

    Please make sure every information you input is right and then try again. Please contact us again if you still have problems. Thanks.

     
  • Logged In: YES
    user_id=1457670
    Originator: YES

    We checked all our informations and found them to be ok.
    Our registred e-mail is: contract16@uk.specsavers.com
    and the system name is: Specsavers Retail Systems
    Our support contract in our asset includes migration

    We still have the same error message.

    Please tell us if some informations are missing you need for further diagnostics

     
  • Logged In: YES
    user_id=1457670
    Originator: YES

    We checked all our informations and found them to be ok.
    Our registred e-mail is: contract16@uk.specsavers.com
    and the system name is: Specsavers Retail Systems
    Our support contract in our asset includes migration

    We still have the same error message.

    Please tell us if some informations are missing you need for further diagnostics

     
  • Kathy Pink
    Kathy Pink
    2007-02-22

    Logged In: YES
    user_id=329831
    Originator: NO

    sorry for the problems.
    1. Please log into the web store and make sure you can see the Nightly build asset there (I realize it says Self Service we know you are on extended support)
    2. Then try to run migration making sure you use the same user name and password as above
    Thanks
    Kathy

     
  • Kathy Pink
    Kathy Pink
    2007-02-22

    • status: open --> pending
     
  • Yves Sandfort
    Yves Sandfort
    2007-02-22

    Logged In: YES
    user_id=467647
    Originator: NO

    That is what has been done, the asset is there, but still doesn't work.

    Yves

     
  • Yves Sandfort
    Yves Sandfort
    2007-02-22

    • status: pending --> open
     
    • status: open --> open-accepted
     
    • status: open-accepted --> closed-accepted