I am trying to use requests to track telesales activities. There is no "note" field so I have been trying to use the "result" field to enter notes during calls. Unfortunately the field length is too short for very long notes. I am considering two possible solutions:
1. increase the size of the database field
2. add a custom field to requests called "notes"
Is anybody using Requests successfully to monitor telesales activity and can you provide any tips on how to best accomplish this?
Redhuan D. Oon
When i look into the table & colum, actually the field length of RESULT is already 2,000 chars. And the help info says it meant to be used to record your actions for that request.
Looks like u can use it, but is 2000 enough?
The result field is system updated and contains the results of the previous action