Telesales - Field length error in Requests

  • Vince Clark
    Vince Clark

    I am trying to use requests to track telesales activities. There is no "note" field so I have been trying to use the "result" field to enter notes during calls. Unfortunately the field length is too short for very long notes. I am considering two possible solutions:
    1. increase the size of the database field
    2. add a custom field to requests called "notes"

    Is anybody using Requests successfully to monitor telesales activity and can you provide any tips on how to best accomplish this?

    • Redhuan D. Oon
      Redhuan D. Oon

      When i look into the table & colum, actually the field length of RESULT is already 2,000 chars. And the help info says it meant to be used to record your actions for that request.

      Looks like u can use it, but is 2000 enough?


    • Kathy Pink
      Kathy Pink

      The result field is system updated and contains the results of the previous action