Customer Returns: How to deal with it?

Q Wang
2006-03-30
2013-05-02
  • Q Wang
    Q Wang
    2006-03-30

    I have been stuck with the customer returns for a few days.  We always have some products returned from the customers, and we either put them back to the inventory or throw them away. And the payment has to be made back to the customers. I am not very clear on how to deal with this.  I was thinking to enter a normal sales order with negative quantity and generate invoice/shipment for it (if the returned products go back to inventory), but for the refund back to the customer, will it be a negative A/R Receipt, or it has to be a A/P payment and the customer has to be treated as a "vendor"? I have posted this question somewhere else but I believe it will be easier to find with an individual subject.  Could anybody help us on this issue?  Thanks very much.
    Qingyu