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#72 PDF - Problems Displaying and locating

closed
nobody
None
5
2009-09-30
2009-09-30
Anonymous
No

I am using elastix 1.6-7 with Avantfax 3.1.6

1. When I try to Download a PDF that is received I get "/var/www/avantfax/faxes/recvd/2009/09/30/PHONENUMBER/000001192/fax.pdf doesn't exist" (I removed actual phone number) it displays the path correctly.
- I know the PDF's are being created, stored properly, and emailed all OK. ( i can login and download manually - ok)
This happens from In box or Archive.

2. When trying to view a PDF from In box, the pop up windows displays all caller information OK, but only shows placeholders for PDF page images, not the images themselves. If more than one page it will display correct amount of placeholders only. (See attached Screenshot)
-thumbnail images are broken
-further to that, when viewing a fax from archive, the popup window only displays header information, then is blank, then footer.
-if I try to email this pdf from in box, it sends the email , but pdf shows as corrupted. (300 bytes file size)

any suggestions? need more info? I have another screen shot with the thumbnail (red lined) if needed.

Thanks,
dwellsy

Discussion

  • Showing placeholders when viewing fax

     
    Attachments
  • Dave
    Dave
    2009-09-30

    Did you check if /var/www/avantfax/faxes/recvd/2009/09/30/PHONENUMBER/000001192/fax.pdf exists? I don't know if Elastix modifies AvantFAX. So, you may want to try a normal CentOS 5 install and then install AvantFAX.

     
  • Dave
    Dave
    2009-09-30

    • status: open --> closed