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Anonymous IVD Service Support

Welcome to the Astres wiki

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news...

As you can see in the "download" section of SourceForge, documents about the conception, the exploitation (how to configure Astres) and how to use Astres (user manual) are only in french. Moreover, these documents are quite big and very long to read. So a big part of this wiki is for a short translation of the documentation and to help users to configure and use Astres for their own usage.

French section

Cette section contient des informations sur Astres, en Français. Il s'agit d'un résumé, en quelque sorte, des 3 documents diffusés jusqu'à présent.

English section

This section is a compilation of different information about Astres, in english.

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Form to sum up the progress of a project
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Details of a ticket view by a member of the support team
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Dialog interface between the customer and the support
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Search engine for tickets of customers
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Statistics about tickets
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Planning of the absences of the members of the support


Project Admins:


Related

Wiki: En_intro
Wiki: Fr_intro