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#133958 "Processing failed" issue

closed
Travis West
9
2009-03-11
2009-03-09
No

Dear Sirs, I've tried to register a new project (unix name opjmodeleditor), but the page "My Sourceforge.net Projects" reports that the status is "Processing failed".
While this seems not normal, I wonder I've probably made some mistake entering the first data for the registration, but now I do not what to do to submit the project whitout fail...

Thanks in advance for the support.

Discussion

  • Travis West
    Travis West
    2009-03-09

    • assigned_to: nobody --> hinojosa
     
  • Travis West
    Travis West
    2009-03-09

    Greetings,

    This is an initial response the SourceForge.net team uses to let you know how this Support Request will be handled. Please read the entirety of this comment before taking any further action; information enclosed in this comment will help you to ensure that you have an excellent support experience.

    The SourceForge.net team takes all reported issues seriously; we will work to provide you a complete, accurate, and timely response to your inquiry. Information about our support policies and procedures may be found here:
    https://sourceforge.net/docs/C01

    ABOUT THIS ISSUE: Based on the initial review of this request, we have determined that this issue will be considered to have Moderate Priority. Issues within this category typically include service questions, usage problems, system issues, statistics, and specialized requests (such as those requiring significant administrative overview, or which require the development of a custom solution). A description of our issue priorities may be found here:
    https://sourceforge.net/docs/C01#issue_priorities

    TRIAGE PROCESS: The initial review of this issue has resulted in a member of the SourceForge.net staff determining who should process this issue, and a change in the Priority, Summary, Assignee, Group and Category settings for this request.

    WHAT TO EXPECT: Issues of this nature will typically be reviewed again by the assigned member of the SourceForge.net team within 5 business days (the SourceForge.net team works at least Monday through Friday, 9am to 5pm Pacific, excepting holidays). Within our next response, we will typically request additional information about the problem you have reported, or provide you specific troubleshooting instructions. We appreciate your patience as we make our next review of and response to this request.

    INQUIRING ABOUT THE STATUS OF THIS ISSUE: Should you have questions or concerns regarding the status of this issue, simply add a comment to this support request. All comments you post to this support request will be received by the SourceForge.net team member who has been assigned this issue. Please do not submit a second support request about this issue (add a comment to this request instead), and do not attempt to contact the assignee of this request via email; all additional information or comments about this request should be posted as a comment to this request.

    Cheers!,

    SourceForge.net Support

     
  • Travis West
    Travis West
    2009-03-11

    Greetings GianLuca!
    Yes, we have a rare and intermittent problem where a project will receive a "Processing Failed" error.

    Here is a document that we will keep updated as we make progress on this issue: http://apps.sourceforge.net/trac/sourceforge/wiki/What%20we%27re%20doing%20about%20failed%20project%20registrations

    In the meantime, if I were you, I'd register a new project.

    Thanks,
    Travis West
    Support Guy
    SourceForge.net

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response.

     
  • Travis West
    Travis West
    2009-03-11

    • priority: 5 --> 9
    • assigned_to: hinojosa --> travis-w
    • status: open --> closed