#131794 link in monitor-email no longer works...

closed
5
2008-12-12
2008-12-10
Evert Meulie
No

Here is an example of a recent file monitor email I received:

***************************************
Project: LXDE - Lightweight X Desktop Environment (lxde)
Package: LXPanel (desktop panel)
Date : 2008-12-10 11:22

Project "LXDE - Lightweight X Desktop Environment" ('lxde') has released the
new version of package 'LXPanel (desktop panel)'. You can download it from
SourceForge.net by following this link:
<https://sourceforge.net/project/showfiles.php?group_id=180858&release_id=646214
> >
or browse Release Notes and ChangeLog by visiting this link:
<https://sourceforge.net/project/shownotes.php?release_id=646214>

You receive this email because you requested to be notified when new versions
of this package were released. If you don't wish to be notified in the future,
please login to SourceForge.net and click this link:
<https://sourceforge.net/project/filemodule_unmonitor.php?filemodule_id=210079>
If you lost your SourceForge.net login name or password, refer to this document:
<https://sourceforge.net/docman/display_doc.php?docid=760&group_id=1>

Note that you may receive this message indirectly via one of your mailing list
subscriptions. Please review message headers before reporting unsolicited
mailings.
***************************************

The 2nd link in this email, https://sourceforge.net/project/shownotes.php?release_id=646214, send me to the SF main page instead. This error is project-independent: I have gotten it for other projects I monitor as well.

Discussion

  • Travis West
    Travis West
    2008-12-10

    Greetings,

    This is an initial response the SourceForge.net team uses to let you know how this Support Request will be handled. Please read the entirety of this comment before taking any further action; information enclosed in this comment will help you to ensure that you have an excellent support experience.

    The SourceForge.net team takes all reported issues seriously; we will work to provide you a complete, accurate, and timely response to your inquiry. Information about our support policies and procedures may be found here:
    https://sourceforge.net/docs/C01

    ABOUT THIS ISSUE: Based on the initial review of this request, we have determined that this issue will be considered to have Moderate Priority. Issues within this category typically include service questions, usage problems, system issues, statistics, and specialized requests (such as those requiring significant administrative overview, or which require the development of a custom solution). A description of our issue priorities may be found here:
    https://sourceforge.net/docs/C01#issue_priorities

    TRIAGE PROCESS: The initial review of this issue has resulted in a member of the SourceForge.net staff determining who should process this issue, and a change in the Priority, Summary, Assignee, Group and Category settings for this request.

    WHAT TO EXPECT: Issues of this nature will typically be reviewed again by the assigned member of the SourceForge.net team within 5 business days (the SourceForge.net team works at least Monday through Friday, 9am to 5pm Pacific, excepting holidays). Within our next response, we will typically request additional information about the problem you have reported, or provide you specific troubleshooting instructions. We appreciate your patience as we make our next review of and response to this request.

    INQUIRING ABOUT THE STATUS OF THIS ISSUE: Should you have questions or concerns regarding the status of this issue, simply add a comment to this support request. All comments you post to this support request will be received by the SourceForge.net team member who has been assigned this issue. Please do not submit a second support request about this issue (add a comment to this request instead), and do not attempt to contact the assignee of this request via email; all additional information or comments about this request should be posted as a comment to this request.

    Cheers!,

    SourceForge.net Support

     
  • Travis West
    Travis West
    2008-12-10

    • milestone: --> Second Level Support
    • assigned_to: nobody --> hinojosa
     
  • Hi Evert,

    I tried this just now and I think it is working. I was not take to the SF.net home page, but to a page that is specific to the project. Partially from the page:

    File Release Notes and Changelog

    Release Name: LXPanel 4.0 beta

    Notes:
    Changes:

    Please try this again and if you are still encountering this issue, identify for me your Operating System as well as your browser versions.

    If you need anything else, please post a response to this request.

    Cheers!,

    Daniel Hinojosa - Sr. Manager, SourceForge.net Support

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response. Also, be sure to monitor our Site Status page: https://sourceforge.net/sitestatus .

     
    • status: open --> pending
     
  • Evert Meulie
    Evert Meulie
    2008-12-11

    • status: pending --> open
     
  • Evert Meulie
    Evert Meulie
    2008-12-11

    yes, I can confirm it now works the way it should/used to.

     
  • Evert,

    Okay, excellent. I'm not sure what happened to cause that. I'm glad this is now working. I'll go ahead and close this out.

    Best regards,

    Daniel Hinojosa - Sr. Manager, SourceForge.net Support

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response. Also, be sure to monitor our Site Status page: https://sourceforge.net/sitestatus .

     
    • status: open --> closed