#131597 Hosted Apps: MediaWiki: unable to log in

closed
5
2009-03-18
2008-12-01
D.S.E
No

I can't login to my project's mediawiki. When I try to, the wiki start page is reloaded, but I am not logged in. I'm using my sf account data. Any hints?

Discussion

1 2 > >> (Page 1 of 2)
  • Travis West
    Travis West
    2008-12-01

    Greetings,

    This is an initial response the SourceForge.net team uses to let you know how this Support Request will be handled. Please read the entirety of this comment before taking any further action; information enclosed in this comment will help you to ensure that you have an excellent support experience.

    The SourceForge.net team takes all reported issues seriously; we will work to provide you a complete, accurate, and timely response to your inquiry. Information about our support policies and procedures may be found here:
    https://sourceforge.net/docs/C01

    ABOUT THIS ISSUE: Based on the initial review of this request, we have determined that this issue will be considered to have Moderate Priority. Issues within this category typically include service questions, usage problems, system issues, statistics, and specialized requests (such as those requiring significant administrative overview, or which require the development of a custom solution). A description of our issue priorities may be found here:
    https://sourceforge.net/docs/C01#issue_priorities

    TRIAGE PROCESS: The initial review of this issue has resulted in a member of the SourceForge.net staff determining who should process this issue, and a change in the Priority, Summary, Assignee, Group and Category settings for this request.

    WHAT TO EXPECT: Issues of this nature will typically be reviewed again by the assigned member of the SourceForge.net team within 5 business days (the SourceForge.net team works at least Monday through Friday, 9am to 5pm Pacific, excepting holidays). Within our next response, we will typically request additional information about the problem you have reported, or provide you specific troubleshooting instructions. We appreciate your patience as we make our next review of and response to this request.

    INQUIRING ABOUT THE STATUS OF THIS ISSUE: Should you have questions or concerns regarding the status of this issue, simply add a comment to this support request. All comments you post to this support request will be received by the SourceForge.net team member who has been assigned this issue. Please do not submit a second support request about this issue (add a comment to this request instead), and do not attempt to contact the assignee of this request via email; all additional information or comments about this request should be posted as a comment to this request.

    Cheers!,

    SourceForge.net Support

     
  • Travis West
    Travis West
    2008-12-01

    • assigned_to: nobody --> hinojosa
    • milestone: --> 104418
     
    • status: open --> pending
     
  • D.S.E,

    Have you enabled the MediaWiki Hosted App from your project admin page? If so, please specify the exact steps, including URL's you are following that cause the failure.

    If you need anything else, please post a response to this request.

    Cheers!,

    Daniel Hinojosa - Sr. Manager, SourceForge.net Support

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response. Also, be sure to monitor our Site Status page: https://sourceforge.net/sitestatus .

     
  • D.S.E
    D.S.E
    2008-12-02

    • status: pending --> open
     
  • D.S.E.,

    Have you tried this from a different browser like Firefox? Please give that a go as Konqueror is not on our supported software list:

    http://alexandria.wiki.sourceforge.net/Recommended+User+Software+Configuration

    If you need anything else, please post a response to this request.

    Cheers!,

    Daniel Hinojosa - Sr. Manager, SourceForge.net Support

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response. Also, be sure to monitor our Site Status page: https://sourceforge.net/sitestatus .

     
    • summary: can't login to mediakwiki --> Hosted Apps: MediaWiki: unamble to log in
    • status: open --> pending
     
  • D.S.E
    D.S.E
    2008-12-05

    • status: pending --> open
     
  • D.S.E
    D.S.E
    2008-12-05

    I ususally work with iceweasel which IS firefox. I only tried konqueror, because iceweasel didn't work.

     
    • assigned_to: hinojosa --> sog
     
  • D.S.E.,

    Okay, I'm going to escalate this to see if the Service Operations Group has any ideas on how to resolve your issue.

    If you need anything else, please post a response to this request.

    Cheers!,

    Daniel Hinojosa - Sr. Manager, SourceForge.net Support

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response. Also, be sure to monitor our Site Status page: https://sourceforge.net/sitestatus .

     
  • D.S.E
    D.S.E
    2008-12-16

    any news regarding this topic?

     
  • nathan hruby
    nathan hruby
    2008-12-16

    Hi D.S.E,

    This is a known issue with the SourceForge Hosted App instance of MediaWiki and we're working on it. I do not have a timeline when it will be fixed, but we will be mass updating the tickets when it is.

    In the meantime one workaround is to register a different username without an underscore in it, assign that user privileges to your project and wiki and use that user until such time as this bug is fixed.

    Thanks,

    -n
    --
    -------------------------------------------
    nathan hruby
    Service Operations Group
    SourceForge.net
    -------------------------------------------

     
  • nathan hruby
    nathan hruby
    2008-12-16

    • assigned_to: sog --> nobody
    • summary: Hosted Apps: MediaWiki: unamble to log in --> Hosted Apps: MediaWiki: unable to log in
     
    • assigned_to: nobody --> sog
     
  • John Haverlack
    John Haverlack
    2009-01-06

    Greetings,

    The problem of logging in to MediaWiki with at '_' in the username has been fixed. Should you have further issues, please respond to this support request.

    Thanks

    John Haverlack
    Programmer/Analyst, SourceForge.net Support

     
  • John Haverlack
    John Haverlack
    2009-01-06

    • assigned_to: sog --> nobody
    • milestone: 104418 -->
    • status: open --> pending
     
  • Muriel
    Muriel
    2009-01-30

    Hi everybody

    I have exactly the same problem. It seems the issue is not yet solved for all logins.

    - My login is "muriel_"
    - The MediaWiki I am trying to log into is for project "resourcelevel": http://apps.sourceforge.net/mediawiki/resourcelevel/index.php?title=Main_Page
    - I tried in both Chrome and IE7, and got the same result: the "login" link still gets back to the main page without logging in.

    Am I missing something ?

    Cheers,

    Muriel Salvan

     
    • assigned_to: nobody --> sog
    • milestone: --> Second Level Support
    • status: pending --> open
     
  • Muriel
    Muriel
    2009-02-04

    Greetings

    Please can you confirm if this is a known issue or if I have missed something ?
    If you confirm that it is due to a different problem than the initial issue, do you need me to open a new ticket to track it ?

    Thanks

    Muriel Salvan

     
  • Greetings,

    muriel_ please submit a separate support request for your issue.

    Thank you,

    Matthew Moore
    SourceForge.net Support

     
  • Greetings,

    Please advise: Is this issue still present?

    Cheers!,

    SourceForge.net Support

     
    • status: open --> pending
     
  • This Tracker item was closed automatically by the system. It was
    previously set to a Pending status, and the original submitter
    did not respond within 14 days (the time period specified by
    the administrator of this Tracker).

     
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